HP, Compaq Recall Millions of Power Cords

By: zapionics<alt>
August 27th, 2014
5:54 am

HP, Compaq Recall Millions of Power Cords

On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for affected AC power cords distributed worldwide with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations, sold from September 2010 through June 2012.

HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.

HP believes that certain power cords shipped with notebook PC products and AC adapter accessories may pose a risk of a fire and burn hazard to customers. We are taking this action as part of our commitment to provide the highest quality of service to our notebook customers.

Note: Not all HP and Compaq notebook and mini notebook PCs were sold with an affected power cord. Please validate the power cord shipped with your notebook PC or purchased with an accessory, or as a spare.

The recall affects many countries and regions with 5.6 million cords already recalled in the US, with another 447,000 in Canada. (The campaign has now extended here to Australia).

The recall was implemented after HP received 29 reports of power cords overheating and melting or charring, resulting in two claims of minor burns and 13 claims of minor property damage.

The LS-15 AC power cords were distributed with HP and Compaq notebook and mini notebook computers, and with AC adaptor-powered accessories including docking stations.

The power cords are black and have an “LS-15” moulded on the AC adaptor end of the cord. They were manufactured in China.

Consumers are advised to immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement.

Link to recall page

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