Ideas? Burnt out ICH5R chip on P4P800-ED! - Page 2

achangela · 03-22-2005, 06:35 PM

I built 12 PC's using the ASUS P4P800-E Deluxe mobos.
I have fried 4 of them, each time after plugging in a USB device. These devices included:

iPaq - fried two boards doing this using ports in front and back of case.
Cell phone.
Segate 5.0GB compact flash/harddrive?

There is definiately a problem with the design of this board. I have seen posts on other forums where people are scratching there heads trying to figure out why or how they cooked the ICH5R chip.

ASUS will current only RMA the defective boards. I am still waiting for a call back from their level II/III tech support. I expect them to explain why this problem occures, issue an engineering change so it does not happen again, or replace the boards with ones that do not burn chips else give me my money back !

I am surprised there is no class action law suite on this yet....Maybe there should be to gets ASUS's attention !

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Wedge1 · 03-26-2005, 10:31 PM

Wow, a guy at AT complained of this problem and another member linked him to this thread.

Is this an actual design flaw in which every board is at risk? Or is this a "bad batch" issue?

Just wondering because now I'm scared to plug any USB devices to my board.

Btw, greetings to all. My first post.

silent67 · 03-26-2005, 11:05 PM

Bad PS, bad MB or bad BGA. Hard to tell, Makes you want to take up drinkin'. Nature of the business sometimes.

PurPC · 04-19-2005, 06:14 PM

The same thing happened to me yesterday on a Asus P4P800-ED. I plugged the printer to the USB port (which I have done hundreds of times already) and the machine locked up, then shut down. Almost immediately I noticed the smell....
but the first think strange happened a feew weeks ago the memory 3200ddr kingston ,that supposedly should run for infinite life of work ,"Lifetime Warranty", it started to fail, now I ask myself if the fail of the memory it was too the result of the mobo bad working??

Win XP Pro SP2 | P4 3.0 prescott | Asus P4C800-E Deluxe rev2.BIOS 1019 | 2 x 160gb SATA Samsung 7200 (ICH5R RAID 0) | MSI GeForce 6600 128Mb ddr3 agp | Creative 5.1 live | 19" Samtron 96bdf |

phofoz · 04-28-2005, 03:42 PM

This is the most enlightening thread I've seen in the 6 months since my first P4P800-ED died.

So far I've killed 3, two have been RMA'd by ASUS with no questions asked (which I thought was a bit odd), the third I sent to ANTEC to see what they could figure out. After a week or two they sent me to this thread.

I had thought there was a case interaction issue because my Antec SX600II case has a front USB port that I had plugged into the USB_78 socket on all 3 mobos and was the culprit each fry. Here's what I thought the problem was: the case USB port has pin9 N/A while the mobo USB socket has pin10 N/A. This was also the only USB port that ever fried the mobo.

For those of you out there with P4P800-EDs and are worried about potential fries, I would suggest unplugging the USB_78 socket since that's the only one that has given me problems. I'm not saying this is a fix, but if ASUS RMAs this board a third time and sends me yet another one, you can be sure I won't be using USB_78.

Nice smell, huh?

phofoz

Henesseynalert · 04-28-2005, 03:57 PM

Same thing happened to me to my 2nd P4C800-E Deluxe, I've looked for burnt traces but could not find one, But sure the smell of a burn component just tells me that i fried yet again another P4C800-E for no apparant reason.

So what do you guys think? Should I quit buying this mobo and get another brand or what.

phofoz · 04-30-2005, 12:20 AM

This is what ANTEC tech support had to say about the problem: "Pretty much it looks like the devices have to be powered on before plugging into the USB ports. Even if it is just the USB cable. It should be plugged to the powered device before plugging into the computer."
What a pain in the posterior. One wrong plug and pwew, that stink again. And what about all those devices that don't have their own power supply or on/off switch?

So. Can someone recommend a decent motherboard that can do most of what an ASUS P4P800-ED does?? Minus the frying of course....

MacClipper · 05-10-2005, 09:27 AM

Quote:

Originally Posted by Whammamoosha

The system bus runs at 267MHz (66MHz quad-pumped) on the P4C800-E (i875P), on the P4P800-E (I865PE) it should run the same, but in fact runs at 400MHz (100MHz quad-pumped). UNLESS you overclock the FSB up from 200, it's strange, but true...

erm, by that, do you mean it is safer than to o'c from 200 FSB onwards and less safe below 200 FSB?

XStorm · 05-10-2005, 02:49 PM

Ic7-g

Xs

saintv90 · 05-23-2005, 01:30 PM

Damnit!!! The same thing happened to me. Twice now!! I'm so annoyed. First it went plugging in an external HD. the second time it went plugging in my digi camera. I'm going to call Asus and complain. I love the board but hate the problems! There goes another month of my computer being useless!!

pasha · 05-23-2005, 02:29 PM

I have lost second P4P800-ED today. Asus is not helpfull... they will replace it, however I don't see it fixing anything. Is Abit IC7-G is any good?

Deer Slayer · 05-23-2005, 02:44 PM

I was going to download the manual, but the dang ANUS site is down. So I'll have to just hope the mobo has this feature. They used to have a jumper where you had the ability to have your mobo wake on USB devices. All this jumper actaully did was switch the power from the +5v stand by to the regular +5v rail. I'm pretty sure the default for this is with the jumper in the position so that wake on USB is enabled. I might be wrong, but it's so you can have the puter wake by USB mouse. If somebody has USB optical mouse, and it stays lit after the machine is shut down, that would confirm this for sure. That means the power for the USB ports is coming from the +5v stand by rail. This might be why the USB devices are cooking the southbridge when you plug them in. POSSIBLE solution: Change the jumper so that wake on USB crap is disabled. No guarantees, but it might help. Your powersupply will certainly thank you, because the +5v stand by doesn't crank out much current, and it shouldn't be powering USB devices anyways. Good luck, hope that helps.

ATINUT · 05-23-2005, 03:32 PM

Take it from me, ASUS isn't as good as they used to be. I had a P4P800SE die after 1 month, and I got sick and tired of wondering when or if, they would fix or replace the board. As a result of that bs, I made a deal on an Intel 865PERL board, from the store I got it from, including trade in of the warrentied ASUS P4P800SE.

pasha · 05-23-2005, 06:28 PM

Quote:

Originally Posted by Deer Slayer

I was going to download the manual, but the dang ANUS site is down. So I'll have to just hope the mobo has this feature. They used to have a jumper where you had the ability to have your mobo wake on USB devices. All this jumper actaully did was switch the power from the +5v stand by to the regular +5v rail. I'm pretty sure the default for this is with the jumper in the position so that wake on USB is enabled. I might be wrong, but it's so you can have the puter wake by USB mouse. If somebody has USB optical mouse, and it stays lit after the machine is shut down, that would confirm this for sure. That means the power for the USB ports is coming from the +5v stand by rail. This might be why the USB devices are cooking the southbridge when you plug them in. POSSIBLE solution: Change the jumper so that wake on USB crap is disabled. No guarantees, but it might help. Your powersupply will certainly thank you, because the +5v stand by doesn't crank out much current, and it shouldn't be powering USB devices anyways. Good luck, hope that helps.

I don't think anything like this will help...
I have spend 2 hours arguing with ASUS tech support..
Finally they got transferred over to supervisor his name is Dillard, who have admit they do aware southbridge problem, blaming Intel for it....

but they don't have solution to the problem. I think they expecting that you will go away on your own after certain number of RMAs... the only option hey have offered to me is to get 1 more replacement for P4P800ED..... this board will go to eBay once recieved. I have bought IC7-G as a replacement already.

I think the only solution is to get a class action against them... in this case they might recall them.

Black7beard · 09-30-2005, 10:02 PM

Quote:

Originally Posted by BigTeeth

The same thing happened to me yesterday on my Asus P4P800-ED. I plugged in my digital camera to the USB port (which I have done hundreds of times already) and the machine locked up, then shut down. Almost immediately I noticed the smell....

I've attached a picture.

Wow, the very same thing happened to me this afternoon at work. Plugged in usp from a camera, machine wouldn't respond, smelled electronics burning, couldn't power off machine, then machine shut down by itself. Won't power up any more. MB LED lights up, but nothing more. Put in another power supply and the case, cpu and power supp;y fans run at about half speed as soon as power supply is plugged in. LED on MB flickers. No other activity.

I'll order and install a new MB. Dang, I like the P4B MBs and have several. I guess I'll just take my chances that it won't happen often. I download photos from cameras with usb several times a week. Hope I don't make of habbit of burning out boards. What is the warranty on a ASUS board?

Thanks for your post.

b7b

03-22-2005, 06:35 PM	#16
achangela Registered User Join Date: Nov 2003 Posts: 8	I built 12 PC's using the ASUS P4P800-E Deluxe mobos. I have fried 4 of them, each time after plugging in a USB device. These devices included: iPaq - fried two boards doing this using ports in front and back of case. Cell phone. Segate 5.0GB compact flash/harddrive? There is definiately a problem with the design of this board. I have seen posts on other forums where people are scratching there heads trying to figure out why or how they cooked the ICH5R chip. ASUS will current only RMA the defective boards. I am still waiting for a call back from their level II/III tech support. I expect them to explain why this problem occures, issue an engineering change so it does not happen again, or replace the boards with ones that do not burn chips else give me my money back ! I am surprised there is no class action law suite on this yet....Maybe there should be to gets ASUS's attention !
(Offline)

03-26-2005, 10:31 PM	#17
Wedge1 Registered User Join Date: Mar 2005 Posts: 1	Wow, a guy at AT complained of this problem and another member linked him to this thread. Is this an actual design flaw in which every board is at risk? Or is this a "bad batch" issue? Just wondering because now I'm scared to plug any USB devices to my board. Btw, greetings to all. My first post.
(Offline)

03-26-2005, 11:05 PM	#18
silent67 Registered User Join Date: Mar 2003 Location: ALABAMA Posts: 78	Bad PS, bad MB or bad BGA. Hard to tell, Makes you want to take up drinkin'. Nature of the business sometimes. __________________ GAMER: P4C800-E DELUXE, P43E G@3.9,SYS BUSS1041.58MhzQDR,SYS CLOCK 240.40,CORSAIR TWIN1024-3200CPT 1GB XMS3200 DDR2,POWERCOLOR X800XT PLT,2xSEAGATE SATA BARRACUDA 80G INTEL RAID O,INNOVATEK WATERCOOLING CPU&VGA,ASUS1019 BIOS,BLACK XBLADE CASE,3x120mmFANS,LITEON16x DUALDVD,3DMARK03(12747) MAIN WORKSTATION:ASUS P4PE,INTEL2.53G,512MB 2700DDR,ATIRADEON 9700SE VGA,LITEON 8xDVDRW,SONY DVD
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04-19-2005, 06:14 PM	#19
PurPC Registered User Join Date: Apr 2005 Posts: 1	Bad Board The same thing happened to me yesterday on a Asus P4P800-ED. I plugged the printer to the USB port (which I have done hundreds of times already) and the machine locked up, then shut down. Almost immediately I noticed the smell.... but the first think strange happened a feew weeks ago the memory 3200ddr kingston ,that supposedly should run for infinite life of work ,"Lifetime Warranty", it started to fail, now I ask myself if the fail of the memory it was too the result of the mobo bad working?? Win XP Pro SP2 \| P4 3.0 prescott \| Asus P4C800-E Deluxe rev2.BIOS 1019 \| 2 x 160gb SATA Samsung 7200 (ICH5R RAID 0) \| MSI GeForce 6600 128Mb ddr3 agp \| Creative 5.1 live \| 19" Samtron 96bdf \|
(Offline)

04-28-2005, 03:42 PM	#20
phofoz Registered User Join Date: Apr 2005 Posts: 2	USB_78 three times This is the most enlightening thread I've seen in the 6 months since my first P4P800-ED died. So far I've killed 3, two have been RMA'd by ASUS with no questions asked (which I thought was a bit odd), the third I sent to ANTEC to see what they could figure out. After a week or two they sent me to this thread. I had thought there was a case interaction issue because my Antec SX600II case has a front USB port that I had plugged into the USB_78 socket on all 3 mobos and was the culprit each fry. Here's what I thought the problem was: the case USB port has pin9 N/A while the mobo USB socket has pin10 N/A. This was also the only USB port that ever fried the mobo. For those of you out there with P4P800-EDs and are worried about potential fries, I would suggest unplugging the USB_78 socket since that's the only one that has given me problems. I'm not saying this is a fix, but if ASUS RMAs this board a third time and sends me yet another one, you can be sure I won't be using USB_78. Nice smell, huh? phofoz
(Offline)

04-28-2005, 03:57 PM	#21
Henesseynalert Registered User Join Date: Sep 2004 Posts: 139	Same thing happened to me to my 2nd P4C800-E Deluxe, I've looked for burnt traces but could not find one, But sure the smell of a burn component just tells me that i fried yet again another P4C800-E for no apparant reason. So what do you guys think? Should I quit buying this mobo and get another brand or what. __________________
(Offline)

04-30-2005, 12:20 AM	#22
phofoz Registered User Join Date: Apr 2005 Posts: 2	A potential workaround. This is what ANTEC tech support had to say about the problem: "Pretty much it looks like the devices have to be powered on before plugging into the USB ports. Even if it is just the USB cable. It should be plugged to the powered device before plugging into the computer." What a pain in the posterior. One wrong plug and pwew, that stink again. And what about all those devices that don't have their own power supply or on/off switch? So. Can someone recommend a decent motherboard that can do most of what an ASUS P4P800-ED does?? Minus the frying of course....
(Offline)

05-10-2005, 02:49 PM	#24
XStorm Lady of the Dark Aribeth Join Date: Apr 2003 Location: ND Posts: 881	Ic7-g Xs __________________ ABIT IC7-G MAX II Advance w/BIOS 28 P4C 3.0GHz D1 w/TT Spark 7 4x256 OCZ PC3200 2336 Seagate SATA 80GB NEC DVDRW SB Audigy 2 ATI Radeon X1600 Pro 512MB WIN XP PRO SP2 ANTEC TruePower 430W PSU 6x80mm glowing fans & pretty blue cathode
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05-23-2005, 01:30 PM	#25
saintv90 Registered User Join Date: May 2005 Posts: 1	Annoyed!! Damnit!!! The same thing happened to me. Twice now!! I'm so annoyed. First it went plugging in an external HD. the second time it went plugging in my digi camera. I'm going to call Asus and complain. I love the board but hate the problems! There goes another month of my computer being useless!!
(Offline)

05-23-2005, 02:29 PM	#26
pasha Registered User Join Date: May 2005 Posts: 2	second P4P800-ED fryed! I have lost second P4P800-ED today. Asus is not helpfull... they will replace it, however I don't see it fixing anything. Is Abit IC7-G is any good?
(Offline)

05-23-2005, 02:44 PM	#27
Deer Slayer Unscanable!!! Tatoo??? Join Date: Dec 2002 Location: Howell Michigan Posts: 3,847	I have an idea! I was going to download the manual, but the dang ANUS site is down. So I'll have to just hope the mobo has this feature. They used to have a jumper where you had the ability to have your mobo wake on USB devices. All this jumper actaully did was switch the power from the +5v stand by to the regular +5v rail. I'm pretty sure the default for this is with the jumper in the position so that wake on USB is enabled. I might be wrong, but it's so you can have the puter wake by USB mouse. If somebody has USB optical mouse, and it stays lit after the machine is shut down, that would confirm this for sure. That means the power for the USB ports is coming from the +5v stand by rail. This might be why the USB devices are cooking the southbridge when you plug them in. POSSIBLE solution: Change the jumper so that wake on USB crap is disabled. No guarantees, but it might help. Your powersupply will certainly thank you, because the +5v stand by doesn't crank out much current, and it shouldn't be powering USB devices anyways. Good luck, hope that helps.
(Offline)

05-23-2005, 03:32 PM	#28
ATINUT Just Plain Crazy! Join Date: Apr 2002 Posts: 3,277	Take it from me, ASUS isn't as good as they used to be. I had a P4P800SE die after 1 month, and I got sick and tired of wondering when or if, they would fix or replace the board. As a result of that bs, I made a deal on an Intel 865PERL board, from the store I got it from, including trade in of the warrentied ASUS P4P800SE. __________________ Intel D975XBX2 Intel Core 2 Duo E6600 8GB's of Mushkin HP2 6400 memory(DDR2 800) two Sapphire GDDR4 Radeon 3870 videocards HT Omega Claro(Cmedia 8788HD chip) 120GB&200GB&320GB Western Digital harddrives LG DVDROM & LG DVDBURNER HP Deskjet 920C Logitech X-540 speakers Viewsonic VG2030wm 20inch Widescreen LCD Windows Vista Ultimate 64bit with Service Pack 1 Who'se the fool that approved the design for this place. - The Dwarf, Sacred Underworld.
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