My luck IS worse than yours...

[FB]

Originally Posted by Riptide

I have absolutely no intention of overclocking this RAM at all. I bought a 2 DIMM kit specifically so I wouldn't have to run 2T command rate (necessary w/4 DIMMs) while keeping timings close to what my TCCD was running at.

My TCCD Revision 2 memory ran just fine @ 2-2-2-1T in the exact same computer. If this memory either requires me to loosen timings up for lower than it's stock rating -OR- requires 2T command rate even though I'm only populating two slots - then screw it, I don't want it. I paid a premium for it and if that's what the deal is then I'd rather get a refund.

Thankfully OCZ has a strongpoint in their customer service. I'm pretty sure I can work something out with them if this ends up becoming a giant PITA. But I'm not really impressed with their QC if 2 out of 3 kits have a bad DIMM. But again, maybe it was just bad luck on my part (and FB's).

i would call them and see if you can get an RMA and set up a cross-ship. i did that for the Golds and i had new ram 2 days later, only cost to me was shipping the old ram back via UPS ground.

their customer service is the only reason i keep trying OCZ ram, it is hard to beat their quality of service. and i am not that knowledgible yet on DDR (only been using it for 5 months now)

[Riptide]

Originally Posted by John64

it might not be anything to do with the kit for the 2gbs, that is a huge load on the mem controller, and it just might not be able to do it.

Then why would one DIMM work singly by itself but the other causes the computer to not even POST? It has to be a defective DIMM otherwise the first stick shouldn't work.

If your wife has a Venice or San Diego try them in her computer as they have a newer mem controller that seems to be a lot better with 1t/2t.

If that is the case, then there should've been some sort of disclaimer when I went to buy it that says in bright lettering that it will probably not work unless you have a san diego or venice core. My motherboard manual says it supports 2GB DIMMs. With nothing else to go on, how am I supposed to know any different?

I am sure OCZ will see you right, just try to be a little more open to testing, its a lot easier if you say that the ram doesnt work with 1T for instance, they may know a fix for that but if you just say it doesnt work how can you expect them to help?

As FB mentioned their support is top notch which is why I'm pretty sure we can come to some sort of accomodation here assuming they replace it and I still have problems. But as I mentioned earlier, if it requires x core to work then they need to mention these things up front and not after I've already gone to the trouble of buying it and installing it. If that turns out to be the case I'm going to be upset.

It sounds to me like its just your memory controller is the issue though.

Hmmm... Why would that be the case? The machine will POST with one of the two sticks in, but not the other.

[FB]

on this set you have a bad stick, really bad luck maybe they are being exposed to static electricity during the shipping process? Newegg doesn't exactly ship them in anti-static bags.

[Riptide]

LOL I don't know FB... Considering you have had a similar experience here I think we must have some sort of disease? Let me know when you find a cure.

[FB]

Originally Posted by Riptide

LOL I don't know FB... Considering you have had a similar experience here I think we must have some sort of disease? Let me know when you find a cure.

the "you shouldn't be updating-itis"

just noticed you are from billings, been out there 3 times in the past year and hopefully again this august nice area out there i like it a lot.

[Riptide]

Yeah no kidding. It really amazes me how so often this hardware seems to be so picky. My friends were joking and told me I should just request an RMA ahead of time whenever I order something.

Did you fly into Billings? It's actually pretty nice right now. We finally had some rain this spring so things are green though I don't know how long it will last since we're having a heat wave right now.

[FB]

Originally Posted by Riptide

Yeah no kidding. It really amazes me how so often this hardware seems to be so picky. My friends were joking and told me I should just request an RMA ahead of time whenever I order something.

Did you fly into Billings? It's actually pretty nice right now. We finally had some rain this spring so things are green though I don't know how long it will last since we're having a heat wave right now.

drove, 9 hours with 1 stop midway in Beach, ND my friend lives down by Fromberg. I was out there 4 weeks ago.

[Riptide]

Well OCZ isn't answering their phone this morning so I had to send an e-mail after giving up on getting through. Hopefully they'll call me back soon because I want to take care of this ASAP.

If it turns out the replacement kit also refuses to work or won't work at it's rated timings then I'll ask for an exchange and go back to 1GB of EL Rev. 2. Perhaps they can just cut me a check for the difference then. I hope it doesn't come to that.

[FB]

send the message to support@ocztechnology.com

include their questionaire in the attachment.

[Riptide]

Ah well, to late on the questionaire. I haven't heard back from them yet this morning. I hope they get a hold of me in time to get a replacement shipped out today. This is really frustrating. I'm not sure what's worse: getting bad memory in the first place (again) or not being able to just call and talk to someone. I've never been a big fan of the way this is done, via e-mail vs. phone calls, and OCZ isn't the only company doing this.

[FB]

they will probably make you fill out the questionaire.

i would try calling them again.

[Riptide]

Just got a hold of them. I should have a replacement by the weekend. I'm keeping my fingers crossed that it works. If not then I'm going to scream.

[John64]

what i mean is that your chip, ram and motherboard all work, but 2gbs is too much of a load. That is why either one will work individually but not together, they together at too much of a load. I am suggesting that you try it with a san diego or venice. See what happens with the rma process, but if your not even willing to try anything and all your doing is rmaing them cause they dont work at the advertised speeds, why did you post such a thread in the memory section? (this would be suited to OT if its just about luck) Maybe i am overstepping my boundries, but thats what i think

[Riptide]

Originally Posted by John64

what i mean is that your chip, ram and motherboard all work, but 2gbs is too much of a load. That is why either one will work individually but not together, they together at too much of a load.

I apologize if you are getting the wrong impression but if you re-read my posts you'll see this is not the case. One of the two sticks will NOT work by itself. That means it in particular has a problem. The other stick by itself works.

My motherboard manual states that it supports 1GB DIMMs. These should work according to the documentation I have. It being to much of a load should not be a concern since the motherboard supports it.

I am suggesting that you try it with a san diego or venice.

Not an option. I don't have one sitting around and I'm not going to buy a CPU to test with just so I can get stuck with it. Most places won't RMA for a refund on a CPU and I'd have to pay a restock fee even if I wanted to. Plus that is just more work (ripping the system apart to change out a CPU) that I shouldn't have to do.

See what happens with the rma process, but if your not even willing to try anything and all your doing is rmaing them cause they dont work at the advertised speeds, why did you post such a thread in the memory section? (this would be suited to OT if its just about luck) Maybe i am overstepping my boundries, but thats what i think

If the replacement memory still won't work then I intend to ask for an exchange to go back to Rev2 Platinum (1GB kit) and a refund on the difference. OCZ will probably accomodate me because they are that good w/regard to their support. Their motherboard compatibility list is pretty lacking, lots of models not even on there. So I realized there would be an element of chance involved here. That said the tech I spoke with (Sean Sinha) said that it should function, and at 1T.

If you read my posts it's not because they won't work at advertised speeds - though that is reason enough for a refund. It's because one stick doesn't work AT ALL.

And yeah I might've been smart to just put this in the OT forum. A mod is welcome to move it if they'd like, I won't whine about it.

[John64]

sorry, i thought you said each stick works idependantly. I was refering to checking them in your wives rig (just swap the ram)

wow i feel like anb***!