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 |  Components, Peripherals, Cases, Mods, & Cooling Memory Memory Discuss Ocz Memory Warranty in the Components, Peripherals, Cases, Mods, & Cooling forums; has anyone had a problem with getting warranty repair for dual channel memory kits from OCZ? i am trying to ... |
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09-27-2005, 10:40 PM
| #1 |
| Registered User Join Date: Feb 2003 Location: FL, USA
Posts: 643
| Ocz Memory Warranty has anyone had a problem with getting warranty repair for dual channel memory kits from OCZ? i am trying to figure out why they sent me back only one 512mb stick of memory when i sent (RMA'd) them 2 sticks of dual channel 256mb memory! i bought the dual channel kit to operate in a dual channel environment and what they offer in return is not satisfactory...they r not even following their own warranty policy as published on their website! DARN!  |
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09-27-2005, 10:52 PM
| #2 |
| Revolutionary Mule  Join Date: Nov 2004 Location: Calgary, AB
Posts: 2,987
| The probably thought they were upgrading you and you would be happy. I have done a few RMAs through OCZ, and it's not rare to get better RAM back with a note attached saying "enjoy the upgrade!" Give them a call or a PM, they will take care of you.
__________________  PM me for Mushkin questions or support. |
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09-27-2005, 10:57 PM
| #3 |
| Registered User Join Date: Feb 2003 Location: FL, USA
Posts: 643
| i emailed them to find out why...i hope to hear from them by tomorrow... they say in their warranty policy: "if the module fails our testing process, it will be replaced immediately by an equivalent or better module."...i presume that means if it is a dual channel kit, i will get like kind in return! |
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09-27-2005, 11:04 PM
| #4 |
| Mmmm..... Folding@Home  Join Date: Sep 2001 Location: Chicago, IL
Posts: 3,298
| I'm currently waiting on an rma of my 2x512mb kit. I've previously rma'd a power supply with ocz and had no problem. I even told them the power supply might not be the problem but they replaced it just to be safe.
__________________ proto My Folding Details "Friends, Family, Religion... These are the three demons you must slay in order to succeed in business" C.M. Burns |
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09-27-2005, 11:07 PM
| #5 |
| Registered User Join Date: Feb 2003 Location: FL, USA
Posts: 643
| one power supply for another is an easy swap....i also have their 520W adjustable supply but...this is about giving me one stick of memory in return for sending them 2 sticks of memory! |
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09-28-2005, 08:59 PM
| #6 |
| Registered User Join Date: Feb 2003 Location: FL, USA
Posts: 643
| i finally received an email answer from a senior tech rep and he is NOW  willing to send me another 512MB stick to match the one i was sent in replacement for my dual-channel kit!it took a little arm twisting but in the end OCZ did the right thing...it definitely renewed my faith with tech support. |
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09-28-2005, 11:17 PM
| #7 | |
| Revolutionary Mule Join Date: Nov 2004 Location: Calgary, AB
Posts: 2,987
| Quote:
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