OCZ, only good things to say

Manuk · 07-24-2003, 08:22 PM

Hello, im from Argentina. I dont post very often, but this is something that cannot be left unsaid.

I bought new parts for my computer, they consisted of:

Albatron PX865 Pro II
2x PC3500 Basic OCZ 256mb sticks
and a P4 2.4c

The machine worked very well, I could even overclock to 3.0ghz at default voltage without problems. The only thing that didnt work properly was Prime95. It would crash even at default speeds.

After hours of testing I came to the conclusion that the problem was coming from the memory, or the motherboard. Prime95 ran perfectly well with only one stick of memory. If I put the two sticks in single or dual channel mode, Prime95 gave errors in a matter of hours. Raising vdimm only made matters worse, prime errored out in a matter of minutes.

At this moment I started talking with Oczguy about the problems I was having. We arrived at the conclusion that the memory was giving me problems, and told me that he could arrange a swap for new modules if I lived in USA.

But I dont, and I didnt want the same kind of modules, cause maybe I would get the same problems.

Conclusion: Ryan and Bo made all the arrangements for me and I just had to passed by, drop my mems, and get a Dual Channel kit, paying the difference. This may just sound obvious for you, but having this kind of service in this country is just unbelievable.
Now I am running at 3ghz all stable, with prime95 testing the mems without problems for now.

Just wanted to say how great OCZ support was with me... even if I didnt live in USA.

Thankz Oczguy!

oczguy · 07-24-2003, 11:12 PM

**specmike** · 07-25-2003, 01:57 AM

OCZ GUY is going global.

oczguy · 07-25-2003, 02:44 AM

Hehe ,

Luckily for us we have a satelite office in argentina

**specmike** · 07-25-2003, 02:47 AM

This is a touching story but, now I've got Madonna singing "Don't Cry for Me Argentina" when she portrayed Evita Perone stuck in my head. I'll never get to sleep now.

Mach_abx · 07-25-2003, 02:52 AM

LOL, Madonna

OCZguy, good job as always keep it up.

specter_abx · 07-25-2003, 10:52 AM

Yet another reason Im excited about getting some ocz

**specmike** · 07-25-2003, 11:23 AM

Quote:

Yet another reason Im excited about getting some ocz

Are you excited about the great customer service and personal appearances by Ryan or excited by Madonna?

solofly · 07-25-2003, 11:27 AM

After all the bad publicity this is a good turnaround for OCZ. Keep it up...

Nnanji · 07-25-2003, 08:59 PM

Every once in a while you run into a company, and employees, who actually care and love what they do. Thanks for letting us know.

I'm currently running Crucial DDR333 in a P4P800...and planning to update to DDR400 when I get an 800FSB chip. Think I'll give OCZ some serious consideration.

unixadm · 07-25-2003, 09:19 PM

OCZ is a good company IMO. I work in the IT world and am a Sr. Systems Administrator. I interact with a lot of vendors in regards to their products because I'm responsible for a mid-sized enterprise data center for a Fortune 250 company. Many of our support contracts are 150k plus per year and I've gotten better service from OCZ than I do from most of those companies - and the support is free. I always find it amusing when one of our NT admins has to call Dell cause one of his drives in a server is crapping out - and Dell always treats you like a complete idiot not understanding the urgency of the situation, nor listening to your diagnosis of the problem. Step 1, did you turn the server on and did it make a beeping noise? haha. One time I had to take the phone and hold it up to a clanking hard drive before Dell would understand that the drive is toast. Geeze! None of that happened with OCZ thankfully.

I picked up some OCZ Gold 3700 for my P4C800-E and it isn't working out quite right for me and OCZ has made a commitment to make it right or they will refund my money. I know others have had great success so I think perhaps I just got a bad stick. Even though I had a problem or two, they respond quickly (even outside of normal business hours) and they care about the problem. They didn't give me the run around and I didn't just deal with Ryan - there are several guys that are giving great support.

So I'd have no problems buying something from OCZ again. Service goes a long way in building a good strong bond with the customer, and it's clear that is what they are trying to do and that is something I very much respect.

Camel_abx · 07-25-2003, 09:47 PM

Just got my tracking # for my OCZ 3500ELDC, cant wait to play with it!

deckard · 07-26-2003, 12:28 AM

OCZ has shed the bad rep of old (and it was pretty darn bad) in my book. I bought the OCZ EL PC3500 1 GB kit and it has performed as advertised and then some with my P4C800-E DX. I would buy their memory again.

specter_abx · 07-29-2003, 11:23 AM

Quote:

Originally posted by specmike
Are you excited about the great customer service and personal appearances by Ryan or excited by Madonna?

Thats a hard one to answer...

07-24-2003, 08:22 PM	#1
Manuk Registered User Join Date: Apr 2001 Location: Buenos Aires Posts: 12	OCZ, only good things to say Hello, im from Argentina. I dont post very often, but this is something that cannot be left unsaid. I bought new parts for my computer, they consisted of: Albatron PX865 Pro II 2x PC3500 Basic OCZ 256mb sticks and a P4 2.4c The machine worked very well, I could even overclock to 3.0ghz at default voltage without problems. The only thing that didnt work properly was Prime95. It would crash even at default speeds. After hours of testing I came to the conclusion that the problem was coming from the memory, or the motherboard. Prime95 ran perfectly well with only one stick of memory. If I put the two sticks in single or dual channel mode, Prime95 gave errors in a matter of hours. Raising vdimm only made matters worse, prime errored out in a matter of minutes. At this moment I started talking with Oczguy about the problems I was having. We arrived at the conclusion that the memory was giving me problems, and told me that he could arrange a swap for new modules if I lived in USA. But I dont, and I didnt want the same kind of modules, cause maybe I would get the same problems. Conclusion: Ryan and Bo made all the arrangements for me and I just had to passed by, drop my mems, and get a Dual Channel kit, paying the difference. This may just sound obvious for you, but having this kind of service in this country is just unbelievable. Now I am running at 3ghz all stable, with prime95 testing the mems without problems for now. Just wanted to say how great OCZ support was with me... even if I didnt live in USA. Thankz Oczguy!
(Offline)

07-24-2003, 11:12 PM	#2
oczguy Registered User Join Date: May 2003 Posts: 217	__________________ Proud OCZ employee, If you have any questions or concerns please feel free to drop me a email at oczguy@ocztechnology.com
(Offline)

07-25-2003, 01:57 AM	#3
specmike Yes, Yellowbeard Join Date: Oct 2002 Location: Metro Atlanta, GA. Posts: 2,627	OCZ GUY is going global. __________________ CORSAIR TECH SUPPORT
(Offline)

07-25-2003, 02:44 AM	#4
oczguy Registered User Join Date: May 2003 Posts: 217	Hehe , Luckily for us we have a satelite office in argentina __________________ Proud OCZ employee, If you have any questions or concerns please feel free to drop me a email at oczguy@ocztechnology.com
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07-25-2003, 02:47 AM	#5
specmike Yes, Yellowbeard Join Date: Oct 2002 Location: Metro Atlanta, GA. Posts: 2,627	This is a touching story but, now I've got Madonna singing "Don't Cry for Me Argentina" when she portrayed Evita Perone stuck in my head. I'll never get to sleep now. __________________ CORSAIR TECH SUPPORT
(Offline)

07-25-2003, 02:52 AM	#6
Mach_abx Overclocker Join Date: Mar 2003 Location: USA Posts: 493	LOL, Madonna OCZguy, good job as always keep it up.
(Offline)

07-25-2003, 10:52 AM	#7
specter_abx Registered User Join Date: Jul 2003 Posts: 764	Yet another reason Im excited about getting some ocz
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07-25-2003, 11:27 AM	#9
solofly PC Gamer for Life! Join Date: Feb 2003 Location: Alberta, Canada Posts: 355	After all the bad publicity this is a good turnaround for OCZ. Keep it up... __________________ Intel E6700 \| Thermalright Ultra-120 eXtreme \| Asus P5K Deluxe/WiFi-AP \| 4GB \| 8800GTX \| 230GB RAID 0 \| 21" WS LCD \| Vista Ultimate x64 Intel E6600 \| Thermalright SI-120 \| Asus P5B Deluxe/WiFi-AP \| 4GB \| 7600GT \| 400GB RAID 0 \| 26" WS LCD \| Vista Home Premium Intel E6400 \| Zalman CNPS7700-Cu \| Asus P5W DH Deluxe \| 4GB \| 6600 \| 500GB RAID 1 \| 19" WS LCD \| Vista Ultimate x64 Intel 3.2 EM64T \| Zalman CNPS7000-Cu \| Asus P5GD1 \| 4GB \| 6600 \| 540GB RAID 1 \| 17" WS LCD \| XP Pro AMD64 4400+ \| Thermaltake Big Typhoon \| Asus A8N32-SLI Deluxe \| 4GB \| 2x7800GTX \| 100GB \| 20" LCD \| XP Pro x64/XP Home AMD64 3200+ \| Arctic Cooling Freezer 64 Pro \| Asus K8N-E Deluxe \| 2GB \| 6800GT \| 120GB \| 15" LCD \| XP Home
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07-25-2003, 08:59 PM	#10
Nnanji Registered User Join Date: Jun 2003 Posts: 114	Every once in a while you run into a company, and employees, who actually care and love what they do. Thanks for letting us know. I'm currently running Crucial DDR333 in a P4P800...and planning to update to DDR400 when I get an 800FSB chip. Think I'll give OCZ some serious consideration.
(Offline)

07-25-2003, 09:19 PM	#11
unixadm Registered User Join Date: Jul 2003 Posts: 5	OCZ is a good company IMO. I work in the IT world and am a Sr. Systems Administrator. I interact with a lot of vendors in regards to their products because I'm responsible for a mid-sized enterprise data center for a Fortune 250 company. Many of our support contracts are 150k plus per year and I've gotten better service from OCZ than I do from most of those companies - and the support is free. I always find it amusing when one of our NT admins has to call Dell cause one of his drives in a server is crapping out - and Dell always treats you like a complete idiot not understanding the urgency of the situation, nor listening to your diagnosis of the problem. Step 1, did you turn the server on and did it make a beeping noise? haha. One time I had to take the phone and hold it up to a clanking hard drive before Dell would understand that the drive is toast. Geeze! None of that happened with OCZ thankfully. I picked up some OCZ Gold 3700 for my P4C800-E and it isn't working out quite right for me and OCZ has made a commitment to make it right or they will refund my money. I know others have had great success so I think perhaps I just got a bad stick. Even though I had a problem or two, they respond quickly (even outside of normal business hours) and they care about the problem. They didn't give me the run around and I didn't just deal with Ryan - there are several guys that are giving great support. So I'd have no problems buying something from OCZ again. Service goes a long way in building a good strong bond with the customer, and it's clear that is what they are trying to do and that is something I very much respect.
(Offline)

07-25-2003, 09:47 PM	#12
Camel_abx Krusty Join Date: Nov 2001 Location: Cleveland, Ohio USA Posts: 1,729	Just got my tracking # for my OCZ 3500ELDC, cant wait to play with it! __________________ SinXP 2.4b@3.3 H2O Ehiem1250>Dtek ProCore>Maze4>Bayres> Someday a real rain will come, and wash all the scum off the streets.
(Offline)

07-26-2003, 12:28 AM	#13
deckard Registered User Join Date: Jun 2002 Location: Tampa, FL Posts: 145	OCZ has shed the bad rep of old (and it was pretty darn bad) in my book. I bought the OCZ EL PC3500 1 GB kit and it has performed as advertised and then some with my P4C800-E DX. I would buy their memory again. __________________ Asus A8N32-SLI Deluxe (rev 1.01) / BIOS 1205 Athlon FX-60 @ 2.8 / Zalman CNPS 9500 2x1024 Kingston HyperX @ 2-3-2-5-7-1T Sapphire X1900XTX @ 675/800 / AC Accelero X2 WinXP SP2 / DX 9.0c / Cat 6.3 2x74GB WD740GD Raptor SATA / Dell 2405FPW Sony DDU1615 / Lite-On SHW-160P6S Lian Li 6070B / Coolmax CW-650T / Creative X-Fi Music
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