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 |  Hardware & Technology Peripherals & Gadgets Peripherals & Gadgets Discuss Asus RMA phone number? in the Hardware & Technology forums; Hello, I need to RMA my just-over-an-year-old CUSL2 back to ASUS, since, I believe, it's ... |
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10-28-2001, 06:34 AM
| #1 |
| Registered User Join Date: Oct 2001
Posts: 26
|  Asus RMA phone number? Hello, I need to RMA my just-over-an-year-old CUSL2 back to ASUS, since, I believe, it's developed a chronic sickness in its IDE controller. The dealer I purchased it from has a fixed one-year-only warranty policy and so, I now have to deal directly with ASUS. Can someone please give me the telephone number to call for ASUS Customer Service / RMA department. Thanks. I looked for this info all over the ASUS website but, came up empty handed. Just for the record, I purchased the CUSL2 from Central Computers (www.centralcomputers.com) - they have a retail location in Newark, CA nd that is where I bought mine. I've since then moved out of CA and am forced to deal with them over the phone.
__________________ -ThickAsABrick |
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10-28-2001, 09:09 AM
| #2 |
| Registered User  Join Date: May 2001 Location: South Carolina
Posts: 5,560
| Hi thickasabrick, Try 510-608-4555, took me about 30-40 minutes to complete the process of getting through to a live human being.
__________________ Regards,  Miles ________________________________ Intel I7 965 | ASUS P6T | 3 x 2Gb Corsair DDR-3 | XFX GTX 260| 2 - Seagate 750GB Barracuda ES | Thermalright 1200 watt | Lian Li G70 | Windows 7 64-bit Professional | Dell 2407 FPW Monitor |
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10-28-2001, 10:24 AM
| #3 |
| Registered User Join Date: Oct 2001
Posts: 26
| Thanks Miles. I'll try this tomorrow and let you folks know how it goes.
__________________ -ThickAsABrick |
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10-31-2001, 11:59 AM
| #4 |
| Registered User Join Date: Oct 2001
Posts: 26
| The phone number for Asus RMA department is 510-608-4594. I was able to get an RMA# in less than 10 minutes (including the hold time). I told the rep there that my CUSL2 had a faulty IDE controller and she said "OK, just put the mobo in a box and ship it to us with the RMA# on the box - Don't include any accessories, manuals etc." I am not sure if this means I'll be getting a new mobo or if they are going to test it, fix it and return the same thing... hope I get a new board... a TUSL2 would be nice...
__________________ -ThickAsABrick |
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10-31-2001, 03:22 PM
| #5 |
| IN-n-Out Expert  Join Date: Apr 2001 Location: Probably stuck in Iraq!
Posts: 2,935
| I talked to the same woman you did. I got a Tusl2-c in the mail 2nd day Express a few days later. Hopefully you will have the same luck.  |
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10-20-2009, 06:08 PM
| #6 |
| Registered User Join Date: Oct 2009
Posts: 2
| Re: Asus RMA phone number? The phone number listed here is no longer belong to Asus. Please do not call this number for Asus rma. Thank you. |
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10-20-2009, 06:10 PM
| #7 | |
| Registered User Join Date: Oct 2009
Posts: 2
| Re: Asus RMA phone number? The phone number listed here is no longer belong to Asus. Please do not call this number for Asus rma. Thank you. Quote:
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