Physical Memory Dump after Sound Card Installation

[SlitherSly]

Hello, I recently built a new PC and used an old Creative SB Live 5.1 (SB0100). However, I decided to switch it out for my Philips Ultimate Edge. I uninstall the SB drivers, remove the card, and install the Philips. I then install the drivers for the card, which takes an unusually long time, and restart when prompted. As soon as the Windows loading screen comes up I get a BSOD. I've had this happen before when switching out a sound card, but I forgot what I did to correct it. I think I did something with the PCI slots last time, but I'm not sure. Any suggestions? Oh, I reinstalled my SB0100 and everything went back to normal.

[Acid8000]

Perhaps you're referring to PCI Latency settings in the BIOS.

[SlitherSly]

Well, I did some research and couldn't find anyone that had a solution. In the Device Manager under IRQ, it says that SB0100 card is assigned to PCI (19). Is there a way to reassign that to the Philips PSC724? Another thing, I have no other PCI slots available due to a huge heatsink fan combo on my Asus EN9800GTX. I had this same exact problem on a much older system, so I know its a problem with the soundcard and windows xp. If I reinstall Win XP, I have no problem. However, I don't want to do that.

[wonderwrench]

Originally Posted by SlitherSly

Well, I did some research and couldn't find anyone that had a solution. In the Device Manager under IRQ, it says that SB0100 card is assigned to PCI (19). Is there a way to reassign that to the Philips PSC724? Another thing, I have no other PCI slots available due to a huge heatsink fan combo on my Asus EN9800GTX. I had this same exact problem on a much older system, so I know its a problem with the soundcard and windows xp. If I reinstall Win XP, I have no problem. However, I don't want to do that.

It seems strange that you still see the SB100 in device manager with the drivers and card uninstalled. Did you try deleting the SB100 entries in device manager? You could try looking for ghost devices in device manager (previously installed devices) and see what happens if you delete all entries related to the creative card.

If you want to do this only one time:

• 1. Click Start
  2. Click Run
  3. Type cmd.exe in the textbox and click OK
  4. Type set devmgr_show_nonpresent_devices=1 and hit ENTER
  5. Type cd\windows\system32 and hit ENTER
  6. Type start devmgmt.msc and hit ENTER
  7. When the device manager opens, click the View menu
  8. Click Show Hidden DevicesTypically hidden devices will be gray. Uninstall the device that you believe is causing the problem. As soon as you close the cmd box, the hidden devices will be hidden in the device manager again.

If you want it always to show these:

• 1. Right-click on My Computer
  2. Select Properties from the context menu
  3. Click Advanced tab
  4. Click Environment Variables
  5. Click New
  6. In the variable name put devmgr_show_nonpresent_devices
  7. In the variable value put 1
  8. Click OK 3 times Now anytime you open the device manager and select Show Hidden Devices from the View menu, you should see the nonconnected, hidden devices as well.
  
  
  Info from Vista and XP: Remove/View Hidden/Not Connected Devices in the Device Manager | Windows | Tech-Recipes
  

[SlitherSly]

Oh sorry, I had the card installed when I posted that I saw the card in the PCI (19) slot. I'll see what I can find later today once I uninstall the card again. Should I also uninstall the legacy sound drivers? Here's a screenshot from my device manager showing the IRQ's.

[wonderwrench]

Originally Posted by SlitherSly

Oh sorry, I had the card installed when I posted that I saw the card in the PCI (19) slot. I'll see what I can find later today once I uninstall the card again. Should I also uninstall the legacy sound drivers? Here's a screenshot from my device manager showing the IRQ's.

Oh I see, I do not think you should or would need to uninstall the legacy sound drivers as they are part of windows it self.

[SlitherSly]

Do you happen to know what the top prongs on the SB0100 are for? Here's a screenshot of the card. I accidentally smashed the group of three prongs to the left of the large square. http://www.selectec.co.nz/zen/images/auctio%20015.jpg. I haven't experienced any adverse effects, but I'm wondering if that damage could somehow damage the motherboard.

[SlitherSly]

Well, I decided to unplug my headphones from the soundcard, and my computer froze. I restarted the computer with the headphones plugged in, and then unplugged them again; I had the same results. So, I guess being slightly pressed underneath my chair leg damaged the card. I removed the card and installed the Realtek HD Audio drivers for my motherboard. The sound is better than I expected, but there is some popping every now and then; the interface is quite sleek. No freezes upon headphone unplug or uses with Fallout 3, COH, and The Witcher. Since the SB0100 froze my PC just from unplugging my headphones, it will now be tossed.

I looked at the IRQ menu and did not see any entries for the SB0100. From the look of things online, the only option is to reinstall windows xp so that all the PCI slot IRQ's are reset. There are some explanations on how to manually set IRQ's, but I don't understand the guides well enough to ensure a proper job. If you, or anyone else, has some tips I'd appreciate them. Thanks for helping me out wonderwrench .

[wonderwrench]

Good to see you got your system running again. Deleting the ghost creative devices should have fixed the problem without a reload. I would recommend using the latest RealTek drivers available here if you are not already doing so.
Realtek
The Realtek website is very slow so be warned.