Diagnosic tool does not detect drive

Otac · 01-20-2003, 01:13 PM

Hi, im new to this forum - hope somebody can help me with this problem: I just bought this PC with the following:
- P4PE motherboard
- Maxtor Diamond max plus 9, 80 GB (model 6Y080P0)
- Sony ddu 1621 DVD
- Liteon cd recorder

I wanted to use the 'powermax' diagnostic utility (v.3.04, from maxtor) program to check if the harddrive is OK. The program starts but no drives are detected. Asuming that something was wrong with the harddrive i tryed it on another pc (msi6330 mobo, AMD 1,4 MHz) and the drive was found and everything was ok. My question is why doesn't the powermax find any drives on my new pc? I assume it has something to do with the motherboard (P4PE)...or am i wrong. I just paid about 100 $ (US)

to have the system checked - and the store says that the PC is ok - they were able to install winxp without any problems. What can i do if i want to do a low-level format?

blt_abx · 01-20-2003, 01:28 PM

Welcome to AsusBoards.com!

Did you correctly follow the instructions for PowerMax?
When you d/l and run Powermax from your desktop it should create a DOS bootable floppy. You then reboot from the floppy and run the Powermax diagnosics from there.

Should be five test. The "Write Packet" test is data destructive in that it will write zero's to each sector on the drive.

Otac · 01-20-2003, 01:36 PM

I did exatly that...I put in the floppy with powermax on it - it boots, starts ok and when reaching to the 'following drives detected' - no drives are detected!!!! I used the exact same procedure with the same harddrive on a different pc - and it worked OK.

blt_abx · 01-20-2003, 02:14 PM

Quote:

Originally posted by damun
I did exatly that...I put in the floppy with powermax on it - it boots, starts ok and when reaching to the 'following drives detected' - no drives are detected!!!! I used the exact same procedure with the same harddrive on a different pc - and it worked OK.

Does sound like a possible issue between PowerMax and the P4PE.

I'd suggest an e-mail to Maxtor support to see what they have to say.

Why do you widh to do a low-level format?

Otac · 01-20-2003, 06:10 PM

I have already posted a message to both asus and maxtor - i'll post the answers here as soon as i get them.
I just installed winxp pro on my machine and everything seems fine. The harddisk is detected ok. I asume that BIOS detects the drive ok, since its ok in windows. Does anybody have an idea as to any BIOS settings that may cause this problem?

It seems that i inadvertently have posted this thread in a 'wrong' forum - i have also posted the same question in the 'intel chipsets' forum, see the thread follow this link to see the answers there too: Here

Otac · 01-20-2003, 06:15 PM

About the low-level format: I'm just curious...maybe some day i'll need it (

) . As for now I only wanted to run the diagnostic tests to see if the harddrive was OK.

blt_abx · 01-21-2003, 09:18 AM

Quote:

Originally posted by damun
I have already posted a message to both asus and maxtor - i'll post the answers here as soon as i get them.
I just installed winxp pro on my machine and everything seems fine. The harddisk is detected ok. I asume that BIOS detects the drive ok, since its ok in windows. Does anybody have an idea as to any BIOS settings that may cause this problem?

Can't think of any bios settings that would cause the problem. I suspect it's an issue between PowerMax and the P4PE or possibly between PowerMax (since it's DOS based) and the 80GB drive size. Will be interesting to see the responses from Asus and Maxtor.

I wouldn't worry too much about running PowerMax at the moment since the drive seems to be working properly. I recently used PowerMax to check a drive and it doesn't really give you any more info than a through scandisk.

I do know that you will need the error report generated by PowerMax in the event you need to RMA the drive to Maxtor.

Hopefully you will never need a low-lovel format.

Otac · 01-21-2003, 05:11 PM

I dont think there is an incompatibility issue between the harddrive and powermax program since i was able to detect the drive and run tests on it on another pc (mobo: msi6330).

blt_abx · 01-21-2003, 05:15 PM

Quote:

Originally posted by damun
I dont think there is an incompatibility issue between the harddrive and powermax program since i was able to detect the drive and run tests on it on another pc (mobo: msi6330).

You're right. I forgot about that little detail. :o :o

Otac · 01-21-2003, 05:23 PM

Well guys....i just got a reply from maxtor:

'The problem might be that your motherboard, in your new PC, is too new for this version of PowerMax (we should have a new version available soon). So, don't worry it's not a problem with your system.'

Furthermore they suggest to run test on my 'old pc' (see above) to see if the harddrive is ok. If I have any errors on it they'll replace it. Nice guys . So i guess we'll have to wait for the next version of powermax....

RMerlin · 01-22-2003, 12:58 PM

Quote:

Originally posted by damun
Well guys....i just got a reply from maxtor:

'The problem might be that your motherboard, in your new PC, is too new for this version of PowerMax (we should have a new version available soon). So, don't worry it's not a problem with your system.'

Furthermore they suggest to run test on my 'old pc' (see above) to see if the harddrive is ok. If I have any errors on it they'll replace it. Nice guys . So i guess we'll have to wait for the next version of powermax....

I had the same issue at work two days ago with an Asus P4B533. Ended up plugging the HD to an old 440BX motherboard to run PowerMax. That was running 3.04 (which was still current on Maxtor's website two days ago)

pkoolish · 01-23-2003, 12:07 PM

It appears that the solution is to download a new chipset.drv module from http://www.storagedrivers.com/drivers/56/56742.htm . Just copy this to the floppy for Powermax and it will work fine with the P4PE.

Pete

Trashman001 · 01-24-2003, 12:16 PM

I've had this occasionally too. P4PE with a 40GB WD drive - Works fine in Windows, but PCMark doesn't run the HD tests anymore, Asus Probe doesn't see it think Sandra neither. But PCMark and Probe saw it originally....I'm going to re install XP over the weekend as I'm not 100% that everything was done in the right order originally and I've started dropping 3D marks too...let you know if anything happens but I'm betting on drivers at the mo and not the BIOS or MB

cmx126 · 01-30-2003, 03:04 PM

I've also run into a few issues with y maxtor 40gb ata133 drive and my Asus P4PE. First that drive would only detect on cold boots, in warm boots the drive did not show up at all. Second I went to use Powermax to run some diagnostics on the drive, but the drive did not detect in Powermax on warm or cold boots. As a work around i have the drive working in a single drive Striped array on the onboard promise controller plugged into the PATA plug. This seems to be working fine, it as been for a week now. I am goin to get the file update from ( http://www.storagedrivers.com/drivers/56/56742.htm ) and add put it on my PowerMax disk and see if my drive will detect. I was thinking that a Low Level Format might make the warm boot problems go away.

If anyone has any advice or tips or corrections, please let me know

Trashman001 · 01-30-2003, 03:09 PM

Re-installed and drive could be seen....now it's gone again

Mind you I'm beginning to wonder if its the BIOS settings...will try stock and see if it comes back!

01-20-2003, 01:13 PM	#1
Otac Fatherboard Join Date: Jan 2003 Location: Copenhagen Posts: 428	Diagnosic tool does not detect drive Hi, im new to this forum - hope somebody can help me with this problem: I just bought this PC with the following: - P4PE motherboard - Maxtor Diamond max plus 9, 80 GB (model 6Y080P0) - Sony ddu 1621 DVD - Liteon cd recorder I wanted to use the 'powermax' diagnostic utility (v.3.04, from maxtor) program to check if the harddrive is OK. The program starts but no drives are detected. Asuming that something was wrong with the harddrive i tryed it on another pc (msi6330 mobo, AMD 1,4 MHz) and the drive was found and everything was ok. My question is why doesn't the powermax find any drives on my new pc? I assume it has something to do with the motherboard (P4PE)...or am i wrong. I just paid about 100 $ (US) to have the system checked - and the store says that the PC is ok - they were able to install winxp without any problems. What can i do if i want to do a low-level format?
(Offline)

01-20-2003, 01:28 PM	#2
blt_abx Registered User Join Date: May 2001 Location: Memphis, TN USA Posts: 1,089	Welcome to AsusBoards.com! Did you correctly follow the instructions for PowerMax? When you d/l and run Powermax from your desktop it should create a DOS bootable floppy. You then reboot from the floppy and run the Powermax diagnosics from there. Should be five test. The "Write Packet" test is data destructive in that it will write zero's to each sector on the drive.
(Offline)

01-20-2003, 01:36 PM	#3
Otac Fatherboard Join Date: Jan 2003 Location: Copenhagen Posts: 428	I did exatly that...I put in the floppy with powermax on it - it boots, starts ok and when reaching to the 'following drives detected' - no drives are detected!!!! I used the exact same procedure with the same harddrive on a different pc - and it worked OK.
(Offline)

01-20-2003, 06:10 PM	#5
Otac Fatherboard Join Date: Jan 2003 Location: Copenhagen Posts: 428	I have already posted a message to both asus and maxtor - i'll post the answers here as soon as i get them. I just installed winxp pro on my machine and everything seems fine. The harddisk is detected ok. I asume that BIOS detects the drive ok, since its ok in windows. Does anybody have an idea as to any BIOS settings that may cause this problem? It seems that i inadvertently have posted this thread in a 'wrong' forum - i have also posted the same question in the 'intel chipsets' forum, see the thread follow this link to see the answers there too: Here
(Offline)

01-20-2003, 06:15 PM	#6
Otac Fatherboard Join Date: Jan 2003 Location: Copenhagen Posts: 428	About the low-level format: I'm just curious...maybe some day i'll need it () . As for now I only wanted to run the diagnostic tests to see if the harddrive was OK.
(Offline)

01-21-2003, 05:11 PM	#8
Otac Fatherboard Join Date: Jan 2003 Location: Copenhagen Posts: 428	I dont think there is an incompatibility issue between the harddrive and powermax program since i was able to detect the drive and run tests on it on another pc (mobo: msi6330).
(Offline)

01-21-2003, 05:23 PM	#10
Otac Fatherboard Join Date: Jan 2003 Location: Copenhagen Posts: 428	Well guys....i just got a reply from maxtor: 'The problem might be that your motherboard, in your new PC, is too new for this version of PowerMax (we should have a new version available soon). So, don't worry it's not a problem with your system.' Furthermore they suggest to run test on my 'old pc' (see above) to see if the harddrive is ok. If I have any errors on it they'll replace it. Nice guys . So i guess we'll have to wait for the next version of powermax....
(Offline)

01-23-2003, 12:07 PM	#12
pkoolish Registered User Join Date: Dec 2002 Location: San Jose, CA Posts: 8	It appears that the solution is to download a new chipset.drv module from http://www.storagedrivers.com/drivers/56/56742.htm . Just copy this to the floppy for Powermax and it will work fine with the P4PE. Pete
(Offline)

01-24-2003, 12:16 PM	#13
Trashman001 Registered User Join Date: Jan 2003 Location: UK Posts: 35	I've had this occasionally too. P4PE with a 40GB WD drive - Works fine in Windows, but PCMark doesn't run the HD tests anymore, Asus Probe doesn't see it think Sandra neither. But PCMark and Probe saw it originally....I'm going to re install XP over the weekend as I'm not 100% that everything was done in the right order originally and I've started dropping 3D marks too...let you know if anything happens but I'm betting on drivers at the mo and not the BIOS or MB
(Offline)

01-30-2003, 03:04 PM	#14
cmx126 Registered User Join Date: Dec 2002 Posts: 22	maxtor and p4pe issues I've also run into a few issues with y maxtor 40gb ata133 drive and my Asus P4PE. First that drive would only detect on cold boots, in warm boots the drive did not show up at all. Second I went to use Powermax to run some diagnostics on the drive, but the drive did not detect in Powermax on warm or cold boots. As a work around i have the drive working in a single drive Striped array on the onboard promise controller plugged into the PATA plug. This seems to be working fine, it as been for a week now. I am goin to get the file update from ( http://www.storagedrivers.com/drivers/56/56742.htm ) and add put it on my PowerMax disk and see if my drive will detect. I was thinking that a Low Level Format might make the warm boot problems go away. If anyone has any advice or tips or corrections, please let me know
(Offline)

01-30-2003, 03:09 PM	#15
Trashman001 Registered User Join Date: Jan 2003 Location: UK Posts: 35	Re-installed and drive could be seen....now it's gone again Mind you I'm beginning to wonder if its the BIOS settings...will try stock and see if it comes back! __________________ Meridian 2010 ATX Case, Antec True 380, P4PE - 1002, P4 2.4B 512K 533FSB, CoolerMaster IHC L71, 2 x 256MB Corsair XMS2700, Ati Radeon 9700 Pro, Creative 5.1 Live, WD 40GB, 16 x NEC DVD, XP SP1
(Offline)

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