DHL and OUTPOST.COM - A horror story

tamarelle · 09-12-2006, 07:23 AM

Actually the following involves Outpost.com and DHL together. A modern day bed time yarn to foment nightmares in many a little computer geek.

I ordered a new powersupply via Outpost because I need one badly. As soon as I clicked "submit" I saw that the power supply I had ordered was rated junk by anyone who used it, and 9 time out of 10 it is DOA. I immediately searched for the cancel button. Lo and Behold, Outpost does not have a cancel button on their website. I had to contact customer service (I found an email form for this, and I did so, cancelling the order)

I then decided on the Raidmax psu, and ordered again, about 5 mins later.

So far so good. I then noticed a very odd thing. Within an hour, the item I had cancelled was marked "shipped!" The good people at Outpost had seen fit to ship the item I had cancelled in record time! I have never seen an item shipped this fast and it made me wonder.

I contacted them, explained the situation, and waited. The item I wanted was still marked "processing" 24 hours later when the item I cancelled was delivered. Unfortunately, I wasnt home, and my boyfriend accepted it. I called outpost and they said that I couldnt return it because I had accepted it.

Lovely. I then asked for an RMA and they lied and said they had sent me one. I asked for the number and they grudgingly told me the number.

I then asked them to ship the item and it arrived in Ohio on Saturday morning and SAT THERE. This is where DHL comes in. I called them and asked if they were going to deliver my package. They said a mistake was made and it was sitting in Ohio and they would deliver it Monday!

Monday arrived and it was in Daytona Beach but was never shown on the truck. I called and they said it was scheduled for return. I said that is a mistake and the girl at DHL called Daytona Beach and that the item would be shipped to me today when drivers returned from their morning deliveries.

Later that day I called again and once again the girl had no idea of this, she said "this item is scheduled for return". She called Daytona Beach after I insisted and the manager their said that they were confused, were they supposed to deliver this package to me? They asked if I had a package awaiting return at my house they could also pick up, and I said yes. They said if not delivered on Monday, it would be delivered on Tuesday.

Today I called to make sure that the item would go on the truck this morning, and once again, the customer service girl said "this item is scheduled to be returned". I explained to her the situation and she refused to call Daytona Beach because they were not "open" even though they routinely put thing on the truck by 7 am there. She also mentioned that the item had been "on the truck" yesterday.

Meanwhile the website at Outpost still shows its shipped, and the item I DONT WANT is shown as "pending return".

All I can say is, whether or not I get this item, it will be the last time I ever deal with Outpost.com OR DHL.

So right now I have nothing I can use. And I am out double overnight shipping charges and have paid for two Raidmax psu's and two samsung DVD's and I have nothing and Outpost and DHL have it all.

/signed dazed and confused and ever so much poorer in Florida. (ps I cant wait to get back to paris where same day delivery is considered normal lol)

BKA · 09-12-2006, 09:29 AM

That's terrible service. I just don't get companies that treat people like this. Now if they were trying to get you to buy something, they would be like your best friend. Once they get your money, they show they could care less. I hope you get it sorted out and thanks for informing us. I try to stick with newegg, zipzoom and monarch. Only newegg has given me bad service before on a return, forgivable but not forgettable.

I sometime use DHL when I have a big package to ship because their rates are usually lower. But when Vonage shipped my phone modem they supposedly left it at the front door but when I got home there was nothing. I've been living in the same house for almost ten years and have never had a package stolen from my front porch although anything is possible, luckily Vonage reshipped the package at no cost to me. Funny thing is, Vonage clearly states that these packages can only be delivered with a signature, yet both packages were left at the front door with no signature by DHL.

rjs735 · 09-12-2006, 09:57 AM

I try to stay with people that have worked for me in the past. Like Newegg, ZipZoomFly, Computergate, I have recieved good service from all of these even when there were problems with the orders.

fvbounty · 09-12-2006, 10:48 AM

It seems a lot of companys are going downhill lately, Monarch Computers is headed that way, I've put together 4 rigs in the last two years using them for lots of parts and never had any problems but now they charge your credit card has soon as you order (never did that before only when shipped) and if you look at there Resellers Ratings and the last 6 months doesn't look very good, lots of not satisfied reports, and don't use this site....

tamarelle · 09-12-2006, 12:33 PM

Finally they delivered this morning !

All is good I have the raidmax power supply installed. All is ok, because if you go to NewEgg, you will find the power supply here:

http://www.newegg.com/Product/Produc...82E16817152026

The PSU is very nice and at Outlook it was 89.00 (80.00 at zipzoom).
But the kicker is that at Outlook there is a 40.00 mail in rebate, making this PSU 49.00 for a kickass 630 w psu with modular cabling and it reeks of quality.

fvbounty · 09-12-2006, 02:17 PM

Quote:

Originally Posted by tamarelle

Finally they delivered this morning !

All is good I have the raidmax power supply installed. All is ok, because if you go to NewEgg, you will find the power supply here:

http://www.newegg.com/Product/Produc...82E16817152026

The PSU is very nice and at Outlook it was 89.00 (80.00 at zipzoom).
But the kicker is that at Outlook there is a 40.00 mail in rebate, making this PSU 49.00 for a kickass 630 w psu with modular cabling and it reeks of quality.

Thats a Great deal on your PS.....

ATINUT · 09-12-2006, 02:35 PM

The one website, I will not order from is MWAVE.COM, I got screwed by them a few years ago, and after that incident, I would not order from those jokers again.

Smurfer · 09-12-2006, 03:27 PM

Tam's I know exactly what your talking about you have to be careful when hittin the button of no return. I do it to

buy something and then go look at feed back after buyers remorse comments. LOOK BEFORE YOU LEAP when online purchasing that's my new motto.

09-12-2006, 07:23 AM	#1
tamarelle talented amateur Join Date: Feb 2001 Location: Paris, France and Florida Posts: 3,265	DHL and OUTPOST.COM - A horror story Actually the following involves Outpost.com and DHL together. A modern day bed time yarn to foment nightmares in many a little computer geek. I ordered a new powersupply via Outpost because I need one badly. As soon as I clicked "submit" I saw that the power supply I had ordered was rated junk by anyone who used it, and 9 time out of 10 it is DOA. I immediately searched for the cancel button. Lo and Behold, Outpost does not have a cancel button on their website. I had to contact customer service (I found an email form for this, and I did so, cancelling the order) I then decided on the Raidmax psu, and ordered again, about 5 mins later. So far so good. I then noticed a very odd thing. Within an hour, the item I had cancelled was marked "shipped!" The good people at Outpost had seen fit to ship the item I had cancelled in record time! I have never seen an item shipped this fast and it made me wonder. I contacted them, explained the situation, and waited. The item I wanted was still marked "processing" 24 hours later when the item I cancelled was delivered. Unfortunately, I wasnt home, and my boyfriend accepted it. I called outpost and they said that I couldnt return it because I had accepted it. Lovely. I then asked for an RMA and they lied and said they had sent me one. I asked for the number and they grudgingly told me the number. I then asked them to ship the item and it arrived in Ohio on Saturday morning and SAT THERE. This is where DHL comes in. I called them and asked if they were going to deliver my package. They said a mistake was made and it was sitting in Ohio and they would deliver it Monday! Monday arrived and it was in Daytona Beach but was never shown on the truck. I called and they said it was scheduled for return. I said that is a mistake and the girl at DHL called Daytona Beach and that the item would be shipped to me today when drivers returned from their morning deliveries. Later that day I called again and once again the girl had no idea of this, she said "this item is scheduled for return". She called Daytona Beach after I insisted and the manager their said that they were confused, were they supposed to deliver this package to me? They asked if I had a package awaiting return at my house they could also pick up, and I said yes. They said if not delivered on Monday, it would be delivered on Tuesday. Today I called to make sure that the item would go on the truck this morning, and once again, the customer service girl said "this item is scheduled to be returned". I explained to her the situation and she refused to call Daytona Beach because they were not "open" even though they routinely put thing on the truck by 7 am there. She also mentioned that the item had been "on the truck" yesterday. Meanwhile the website at Outpost still shows its shipped, and the item I DONT WANT is shown as "pending return". All I can say is, whether or not I get this item, it will be the last time I ever deal with Outpost.com OR DHL. So right now I have nothing I can use. And I am out double overnight shipping charges and have paid for two Raidmax psu's and two samsung DVD's and I have nothing and Outpost and DHL have it all. /signed dazed and confused and ever so much poorer in Florida. (ps I cant wait to get back to paris where same day delivery is considered normal lol) __________________ Asus P5B Motherboard - Intel Q6600 @ 3.1 ghz ADATA 4GB (2 x 2GB) DDR2 800 (PC2 6400) - EVGA 8800 GT PCI - XiFI Platinum - Seagate SATA 320 go, Seagate 320 go - SAMSUNG 18x DL+ Lightscribe DVD and Samsung 20x DL+ Lightscribe DVD - Windows VISTA 64 bit,Server 2003 and Vista Ultimate - Rosewill 19" LCD R912E monitor
(Offline)

09-12-2006, 09:29 AM	#2
BKA Registered User Join Date: Feb 2003 Posts: 2,093	That's terrible service. I just don't get companies that treat people like this. Now if they were trying to get you to buy something, they would be like your best friend. Once they get your money, they show they could care less. I hope you get it sorted out and thanks for informing us. I try to stick with newegg, zipzoom and monarch. Only newegg has given me bad service before on a return, forgivable but not forgettable. I sometime use DHL when I have a big package to ship because their rates are usually lower. But when Vonage shipped my phone modem they supposedly left it at the front door but when I got home there was nothing. I've been living in the same house for almost ten years and have never had a package stolen from my front porch although anything is possible, luckily Vonage reshipped the package at no cost to me. Funny thing is, Vonage clearly states that these packages can only be delivered with a signature, yet both packages were left at the front door with no signature by DHL. __________________ DFI LT X48-T2R Q9450@3.2 2-3870(CF) 4GB Patriot Viper Vista x64 ULT
(Offline)

09-12-2006, 09:57 AM	#3
rjs735 Virus? What I am not sick Join Date: Jan 2003 Location: Central Florida Posts: 1,833	I try to stay with people that have worked for me in the past. Like Newegg, ZipZoomFly, Computergate, I have recieved good service from all of these even when there were problems with the orders. __________________ Asus P4S8x 2.0 Ghz Celeron Ram 512MB WDC 80GB HD SATA WDC 80GB SATA Memorex DUAL DVD/RW Win98SE/XP pro Asus P2b-F Cel 450 Ram 256MB W98 SE Optorite CDRW WD 40GB Asrock P4combo P4 346 Xp Pro Sp 3 SATA HD SATA DVD/RW Foxconn 925EX 550 XP Media SP2 Sata HD Sata DVD/RW Foxconn 925EX 550 Xp SP2 Asrock 775Dual 550 Xp pro SP2 IBM T23 1.3hz RAM 512MB XP pro SP2 All systems are networked Konica Minolta Color Laser Samsung clp-315 Color laser Dlink 655 Dlink G650 Wireless
(Offline)

09-12-2006, 10:48 AM	#4
fvbounty Eat Wild Pacific Salmon Join Date: Nov 2002 Location: Alameda Ca Posts: 5,204	It seems a lot of companys are going downhill lately, Monarch Computers is headed that way, I've put together 4 rigs in the last two years using them for lots of parts and never had any problems but now they charge your credit card has soon as you order (never did that before only when shipped) and if you look at there Resellers Ratings and the last 6 months doesn't look very good, lots of not satisfied reports, and don't use this site.... __________________ New Gaming rig - Asus P5E3 Deluxe Wi-Fi - Intel QX9650 - CORSAIR TWIN3X2048-1600C7DHXIN 2GB PC3-12800 - 150 gig Raptor - 320 gig WD 3200YS - Corsair HX 620 watt PS - EVGA 512-P3-N841-A3 GeForce 8800GTS (G92) 512MB - AMD FX 55 - XP-90C & SilentCat 9 - Asus A8N-SLI with Swiftech MCX159 - 2X1024 Corsair 3500LLPro 2-3-2-6 1T - 2X BFG 6800GT OC Zalman VF700-CU - 1 WD 74 Gig Raptor boot - 1 Seagate 7200 sata data - Nec 3500A - Plextor 716AL Slot Loader - Enermax EG 701 AX 600 watt PS - Silverstone Temjin TJ03B case with side window - G7 lazer mouse - Cannon Pixma I8500 printer - Windows XP Pro SP2 Slipstreamed - Dell 2405FPW lcd
(Online)

09-12-2006, 12:33 PM	#5
tamarelle talented amateur Join Date: Feb 2001 Location: Paris, France and Florida Posts: 3,265	Finally they delivered this morning ! All is good I have the raidmax power supply installed. All is ok, because if you go to NewEgg, you will find the power supply here: http://www.newegg.com/Product/Produc...82E16817152026 The PSU is very nice and at Outlook it was 89.00 (80.00 at zipzoom). But the kicker is that at Outlook there is a 40.00 mail in rebate, making this PSU 49.00 for a kickass 630 w psu with modular cabling and it reeks of quality. __________________ Asus P5B Motherboard - Intel Q6600 @ 3.1 ghz ADATA 4GB (2 x 2GB) DDR2 800 (PC2 6400) - EVGA 8800 GT PCI - XiFI Platinum - Seagate SATA 320 go, Seagate 320 go - SAMSUNG 18x DL+ Lightscribe DVD and Samsung 20x DL+ Lightscribe DVD - Windows VISTA 64 bit,Server 2003 and Vista Ultimate - Rosewill 19" LCD R912E monitor
(Offline)

09-12-2006, 02:35 PM	#7
ATINUT Just Plain Crazy! Join Date: Apr 2002 Posts: 3,278	The one website, I will not order from is MWAVE.COM, I got screwed by them a few years ago, and after that incident, I would not order from those jokers again. __________________ Intel D975XBX2 Intel Core 2 Duo E6600 8GB's of Mushkin HP2 6400 memory(DDR2 800) two Sapphire GDDR4 Radeon 3870 videocards HT Omega Claro(Cmedia 8788HD chip) 120GB&200GB&320GB Western Digital harddrives LG DVDROM & LG DVDBURNER HP Deskjet 920C Logitech X-540 speakers Viewsonic VG2030wm 20inch Widescreen LCD Windows Vista Ultimate 64bit with Service Pack 1 Who'se the fool that approved the design for this place. - The Dwarf, Sacred Underworld.
(Offline)

09-12-2006, 03:27 PM	#8
Smurfer Land of the Brave Join Date: Oct 2002 Location: W. Los Angeles, California Posts: 1,854	Tam's I know exactly what your talking about you have to be careful when hittin the button of no return. I do it to buy something and then go look at feed back after buyers remorse comments. LOOK BEFORE YOU LEAP when online purchasing that's my new motto.
(Offline)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode