Help!!!

ajm786_abx · 12-09-2002, 02:56 PM

Help guys. I need your help.

My Help & Support in WinXP won't load. Whenever I click on it, it just sits there. I look in Task Manager, and the program helpctr.exe loads for a few seconds, then disappears.

Don't ask me why I need Help & Support. I just do.

Thanks guys.

jc14all · 12-09-2002, 03:00 PM

Does it give you the same response after a hard boot up (completely power down for about 1 minute and then restart)?

ajm786_abx · 12-09-2002, 03:01 PM

Yep. Does the same.

KingTermite · 12-09-2002, 03:06 PM

Have you used help before? That is, has it always done this or did it just start?

ajm786_abx · 12-09-2002, 03:07 PM

I've used Help before. I just tried to use it this past weekend, and it was a no go. Which was pretty surprising to me, because I have used it in the past with no issues.

**pointreyes** · 12-09-2002, 03:20 PM

If you have a software firewall running, disable it and see if help comes up. The MS help wants to connect to the Internet and so if your firewall sees this it might block it. If this is the case, you will need to figure out how to allow the firewall to permit MS help.

ajm786_abx · 12-09-2002, 03:47 PM

I don't have 3rd party firewall on my PC. I am using integrated XP firewall. But maybe I will have a check at that too.

Any more suggestions? Please keep them coming.

jc14all · 12-09-2002, 05:02 PM

Try this freeware registry program RegscrubXP it works real well for finding problem in registry.

ajm786_abx · 12-09-2002, 08:32 PM

None of that worked.

ajm786_abx · 12-10-2002, 10:27 AM

Well, I fixed it with a clean install of WinXP. Not exactly my cup of tea.

I had that install of XP running for 5 months.

Anyway, thanks for all your advice.

12-09-2002, 02:56 PM	#1
ajm786_abx ajm786 = ??? Join Date: May 2002 Location: College Park, MD Posts: 4,220	Help!!! Help guys. I need your help. My Help & Support in WinXP won't load. Whenever I click on it, it just sits there. I look in Task Manager, and the program helpctr.exe loads for a few seconds, then disappears. Don't ask me why I need Help & Support. I just do. Thanks guys. __________________ That's right. BITE me. Abit IC7 w/BIOS 24 * P4 2.6C @ 3.25 w/Zalman CNPS7000-Cu * Corsair TWINX1024-3200LLPT 1GB * Samsung SP1614C and SP0812C SATA; Toshiba SD-M1712; NEC ND-2510A * BFG 6800 OC* Intel PRO/100+ LAN; Audigy 2 ZS Platinum; WinTV Go * Antec 480W TruePower in CoolerMaster ATCS 201-SX * Viewsonic 19" P90f Flat, and WinXP Pro/SP2 * Natural Multimedia Keyboard and Logitech MX500 PC/HT audio setup: Cambridge MC50 center, Athena AS-B1 mains, Megaworks 510D sub, Sonance Mariner 100 rear; connected to Onkyo TX-SR500 via Audigy 5.1 multichannel
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12-09-2002, 03:00 PM	#2
jc14all SCSI Nut Join Date: Oct 2002 Location: Round Rock, TX USA Posts: 635	Does it give you the same response after a hard boot up (completely power down for about 1 minute and then restart)? __________________ Desire not to become a person of success, but desire to become a person of value. Albert Einstein Got SOC?
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12-09-2002, 03:01 PM	#3
ajm786_abx ajm786 = ??? Join Date: May 2002 Location: College Park, MD Posts: 4,220	Yep. Does the same. __________________ That's right. BITE me. Abit IC7 w/BIOS 24 * P4 2.6C @ 3.25 w/Zalman CNPS7000-Cu * Corsair TWINX1024-3200LLPT 1GB * Samsung SP1614C and SP0812C SATA; Toshiba SD-M1712; NEC ND-2510A * BFG 6800 OC* Intel PRO/100+ LAN; Audigy 2 ZS Platinum; WinTV Go * Antec 480W TruePower in CoolerMaster ATCS 201-SX * Viewsonic 19" P90f Flat, and WinXP Pro/SP2 * Natural Multimedia Keyboard and Logitech MX500 PC/HT audio setup: Cambridge MC50 center, Athena AS-B1 mains, Megaworks 510D sub, Sonance Mariner 100 rear; connected to Onkyo TX-SR500 via Audigy 5.1 multichannel
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12-09-2002, 03:06 PM	#4
KingTermite The Shade of Lazarus Join Date: Jun 2002 Location: PM me to keep in contact Posts: 26,003	Have you used help before? That is, has it always done this or did it just start? __________________ Bye Bye ABXZone.....Rest In Peace.
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12-09-2002, 03:07 PM	#5
ajm786_abx ajm786 = ??? Join Date: May 2002 Location: College Park, MD Posts: 4,220	I've used Help before. I just tried to use it this past weekend, and it was a no go. Which was pretty surprising to me, because I have used it in the past with no issues. __________________ That's right. BITE me. Abit IC7 w/BIOS 24 * P4 2.6C @ 3.25 w/Zalman CNPS7000-Cu * Corsair TWINX1024-3200LLPT 1GB * Samsung SP1614C and SP0812C SATA; Toshiba SD-M1712; NEC ND-2510A * BFG 6800 OC* Intel PRO/100+ LAN; Audigy 2 ZS Platinum; WinTV Go * Antec 480W TruePower in CoolerMaster ATCS 201-SX * Viewsonic 19" P90f Flat, and WinXP Pro/SP2 * Natural Multimedia Keyboard and Logitech MX500 PC/HT audio setup: Cambridge MC50 center, Athena AS-B1 mains, Megaworks 510D sub, Sonance Mariner 100 rear; connected to Onkyo TX-SR500 via Audigy 5.1 multichannel
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12-09-2002, 03:20 PM	#6
pointreyes The race for quality has no finish line- so technically, it's more like a death march. Join Date: Feb 2001 Posts: 18,159	If you have a software firewall running, disable it and see if help comes up. The MS help wants to connect to the Internet and so if your firewall sees this it might block it. If this is the case, you will need to figure out how to allow the firewall to permit MS help.
(Offline)

12-09-2002, 03:47 PM	#7
ajm786_abx ajm786 = ??? Join Date: May 2002 Location: College Park, MD Posts: 4,220	I don't have 3rd party firewall on my PC. I am using integrated XP firewall. But maybe I will have a check at that too. Any more suggestions? Please keep them coming. __________________ That's right. BITE me. Abit IC7 w/BIOS 24 * P4 2.6C @ 3.25 w/Zalman CNPS7000-Cu * Corsair TWINX1024-3200LLPT 1GB * Samsung SP1614C and SP0812C SATA; Toshiba SD-M1712; NEC ND-2510A * BFG 6800 OC* Intel PRO/100+ LAN; Audigy 2 ZS Platinum; WinTV Go * Antec 480W TruePower in CoolerMaster ATCS 201-SX * Viewsonic 19" P90f Flat, and WinXP Pro/SP2 * Natural Multimedia Keyboard and Logitech MX500 PC/HT audio setup: Cambridge MC50 center, Athena AS-B1 mains, Megaworks 510D sub, Sonance Mariner 100 rear; connected to Onkyo TX-SR500 via Audigy 5.1 multichannel
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12-09-2002, 05:02 PM	#8
jc14all SCSI Nut Join Date: Oct 2002 Location: Round Rock, TX USA Posts: 635	Try this freeware registry program RegscrubXP it works real well for finding problem in registry. __________________ Desire not to become a person of success, but desire to become a person of value. Albert Einstein Got SOC?
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12-09-2002, 08:32 PM	#9
ajm786_abx ajm786 = ??? Join Date: May 2002 Location: College Park, MD Posts: 4,220	None of that worked. __________________ That's right. BITE me. Abit IC7 w/BIOS 24 * P4 2.6C @ 3.25 w/Zalman CNPS7000-Cu * Corsair TWINX1024-3200LLPT 1GB * Samsung SP1614C and SP0812C SATA; Toshiba SD-M1712; NEC ND-2510A * BFG 6800 OC* Intel PRO/100+ LAN; Audigy 2 ZS Platinum; WinTV Go * Antec 480W TruePower in CoolerMaster ATCS 201-SX * Viewsonic 19" P90f Flat, and WinXP Pro/SP2 * Natural Multimedia Keyboard and Logitech MX500 PC/HT audio setup: Cambridge MC50 center, Athena AS-B1 mains, Megaworks 510D sub, Sonance Mariner 100 rear; connected to Onkyo TX-SR500 via Audigy 5.1 multichannel
(Offline)

12-10-2002, 10:27 AM	#10
ajm786_abx ajm786 = ??? Join Date: May 2002 Location: College Park, MD Posts: 4,220	Well, I fixed it with a clean install of WinXP. Not exactly my cup of tea. I had that install of XP running for 5 months. Anyway, thanks for all your advice. __________________ That's right. BITE me. Abit IC7 w/BIOS 24 * P4 2.6C @ 3.25 w/Zalman CNPS7000-Cu * Corsair TWINX1024-3200LLPT 1GB * Samsung SP1614C and SP0812C SATA; Toshiba SD-M1712; NEC ND-2510A * BFG 6800 OC* Intel PRO/100+ LAN; Audigy 2 ZS Platinum; WinTV Go * Antec 480W TruePower in CoolerMaster ATCS 201-SX * Viewsonic 19" P90f Flat, and WinXP Pro/SP2 * Natural Multimedia Keyboard and Logitech MX500 PC/HT audio setup: Cambridge MC50 center, Athena AS-B1 mains, Megaworks 510D sub, Sonance Mariner 100 rear; connected to Onkyo TX-SR500 via Audigy 5.1 multichannel
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