BEWARE Zone Alarm Update

JBNimble · 09-06-2008, 01:40 PM

The new Zone Alarm Security Suite, version 8, is a disaster. A visit to the Zone Alarm forums will demonstrate how many problems it creates.

If you are using ZASS, DO NOT ACCEPT the update.

I cannot get on the Internet until I shut it down. Shutdown is interminable. Other problems also. I am writing this from my wife's computer.

The best version of ZASS is reportedly 7.0.483.000.

I posted on the Zone Alarm forum, AND THEY REMOVED IT.

ATINUT · 09-06-2008, 03:02 PM

I don't use ZoneAlarm, and never will after seeing this. I had a look at the Zone Alarm forums and it's a royal mess they have.

maxidius · 09-06-2008, 04:28 PM

I have had some problem with ZASS 8.0 after I bought the 3-user license version. My PC froze from time to time, and I was asked to register again and again. And there is a problem with their customer service too.

When I emailed the Customer Support, they insisted that before they can look into my PC problems, I must have the receipt with the date of purchase, shop where I bought, etc. I asked them why they need such information when my name was already in their database, and I have my product ID number. They repeated the same answer over and over again as if the answer is from a pre-recorded automatic reply. This lasted for more than 3 months!! Unfortunately, at that time I was in another country and could not return for 4 more months. By the time I returned, there would be a new version for the new year.

I was upset, and I decided not to use their product any more. It's personal, but their customer service is not going to be helpful.

** NOTE: Just a rant, if anyone looks at what I wrote above. But that is a fact, and I have no regret over my decision. Some may argue any other way, but I was honest to purchase and register the product. I bought and used their products for 3 straight years, buying both online and in-store. When they did not keep their database clean and good for service, they blame me.

I was upset at that time, but my decision is not about being upset, rather it is about the time lost for useless communication and service.

PeterT · 09-06-2008, 06:06 PM

Thanks for the warning. I use ZA Free (7.0.483.000), not ZASS. There's no update available for the free version yet, but based on this, I'll pass on it when it's released.

zapionics<alt> · 09-06-2008, 09:25 PM

Thats too bad, I used to use that ZA and liked it... they dont have a version for Vista 64 so I've been using COMODO which isnt bad, although its very chatty.

09-06-2008, 01:40 PM	#1
JBNimble Registered User Join Date: Jul 2001 Location: MD Posts: 610	BEWARE Zone Alarm Update The new Zone Alarm Security Suite, version 8, is a disaster. A visit to the Zone Alarm forums will demonstrate how many problems it creates. If you are using ZASS, DO NOT ACCEPT the update. I cannot get on the Internet until I shut it down. Shutdown is interminable. Other problems also. I am writing this from my wife's computer. The best version of ZASS is reportedly 7.0.483.000. I posted on the Zone Alarm forum, AND THEY REMOVED IT. __________________ Taxation -- the power to enslave
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09-06-2008, 03:02 PM	#2
ATINUT Just Plain Crazy! Join Date: Apr 2002 Posts: 3,278	Re: BEWARE Zone Alarm Update I don't use ZoneAlarm, and never will after seeing this. I had a look at the Zone Alarm forums and it's a royal mess they have. __________________ Intel D975XBX2 Intel Core 2 Duo E6600 8GB's of Mushkin HP2 6400 memory(DDR2 800) two Sapphire GDDR4 Radeon 3870 videocards HT Omega Claro(Cmedia 8788HD chip) 120GB&200GB&320GB Western Digital harddrives LG DVDROM & LG DVDBURNER HP Deskjet 920C Logitech X-540 speakers Viewsonic VG2030wm 20inch Widescreen LCD Windows Vista Ultimate 64bit with Service Pack 1 Who'se the fool that approved the design for this place. - The Dwarf, Sacred Underworld.
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09-06-2008, 04:28 PM	#3
maxidius Registered User Join Date: Mar 2003 Posts: 480	Re: BEWARE Zone Alarm Update I have had some problem with ZASS 8.0 after I bought the 3-user license version. My PC froze from time to time, and I was asked to register again and again. And there is a problem with their customer service too. When I emailed the Customer Support, they insisted that before they can look into my PC problems, I must have the receipt with the date of purchase, shop where I bought, etc. I asked them why they need such information when my name was already in their database, and I have my product ID number. They repeated the same answer over and over again as if the answer is from a pre-recorded automatic reply. This lasted for more than 3 months!! Unfortunately, at that time I was in another country and could not return for 4 more months. By the time I returned, there would be a new version for the new year. I was upset, and I decided not to use their product any more. It's personal, but their customer service is not going to be helpful. ** NOTE: Just a rant, if anyone looks at what I wrote above. But that is a fact, and I have no regret over my decision. Some may argue any other way, but I was honest to purchase and register the product. I bought and used their products for 3 straight years, buying both online and in-store. When they did not keep their database clean and good for service, they blame me. I was upset at that time, but my decision is not about being upset, rather it is about the time lost for useless communication and service. __________________ max --------- If you know you know, you don't say you know because you know no one will believe you know, being that they don't know, and can't believe anyone else know. If you don't know, you don't know you don't know, and there is no idea to say that you don't know.
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09-06-2008, 06:06 PM	#4
PeterT C/TUSL2C/P4P800D/P5B-D Join Date: Apr 2001 Location: Sunny Florida, USA Posts: 2,011	Re: BEWARE Zone Alarm Update Thanks for the warning. I use ZA Free (7.0.483.000), not ZASS. There's no update available for the free version yet, but based on this, I'll pass on it when it's released. __________________ Proud Member: Team-CUSL2 - 'The Old School Crew' Current: P5B-D, E6600 @ 3.0, 4x1GB Crucial Ballistix PC8500, EVGA 8800GTS 512MB Old: P4P800-D, P4 2.4C @ 3.0, 4x512MB Mushkin PC3200, ATI AIW X800XT 256MB Older: TUSL2C, P3-S 1.4, 2x256MB Corsair XMS150, ATI 9800PRO 128MB, TB Santa Cruz Oldest: CUSL2, P3 1.0, 1x256MB & 2x128MB Corsair PC133, Asus V7700D 32MB, SB Live!
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09-06-2008, 09:25 PM	#5
zapionics<alt> <unknown level> Join Date: Dec 2002 Location: AUSTRALIA Posts: 2,938	Re: BEWARE Zone Alarm Update Thats too bad, I used to use that ZA and liked it... they dont have a version for Vista 64 so I've been using COMODO which isnt bad, although its very chatty. __________________ * Please note: any advertising within this post has been placed there by the site owner and NOT by me! * "To Boldly Go..."
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