Can't print on HP with new MS upgrade !!

boho17 · 12-30-2006, 09:20 AM

I'm sure everyone is having this problem. Chatted with 3 HP reps with no luck. Work from home and REALLY need to print. It's impossible to get thru to HP as it's post xmas. Please help me.
Thanks

*SRTDodge05* · 12-30-2006, 09:41 AM

what MS upgrade are you talking about?

Monkey Hanger · 12-30-2006, 09:43 AM

More info needed here!
Can't print on what HP?
Which MS upgrade?

I'm still printing OK to my HP Deskjet printer and I have all the MS updates!

What are you trying to print? Which software? You really do need to give us all a lot more info before we can help you out!

boho17 · 12-30-2006, 10:31 AM

Have had this windows xp and hp all in one 2510 hooked up for over a yr. HP people says it's due to new upgrade 7.0. Can print Word files, but nothing from net/ email etc. Not too computer savvy by the way. Hp had me try to restore, NG. I resotred my cumputer to 12/1/2006 NG.
Flummoxed
ps-nice dog
Thank you guys for any help!

BoWevil_abx · 12-30-2006, 10:53 AM

Quote:

Originally Posted by boho17

Have had this windows xp and hp all in one 2510 hooked up for over a yr. HP people says it's due to new upgrade 7.0. Can print Word files, but nothing from net/ email etc. Not too computer savvy by the way. Hp had me try to restore, NG. I resotred my cumputer to 12/1/2006 NG.
Flummoxed
ps-nice dog
Thank you guys for any help!

Still not clear on what the upgrade was for. Internet Explorer, HP printer software or other?

rjs735 · 12-30-2006, 10:55 AM

If they had you restore to an earlier date than most likely the fix is not your problem. Restore would have removed the fix.

Describe how the printer is connected. I assume you have deleted the print driver and tried reinstalling.

If the printer is USB I assume you have another USB device you can test with to see if it's the port or the printer.

It would be nice if we knew things like error messges whether the prinout gets to the print que and whether the printer icon shows up in the sys tray. Etc.

boho17 · 12-30-2006, 11:38 AM

I stumbled across this website and you guys are really techies. I have a room temp computer IQ ...sorry. Computer was set up by someone else Nov 2005. All worked fine until this W-xp update was automatically installed...IE 7.0 version kb914440 and Hotfix kb926239.

While chatting with my HP friends in Bombay they had me go to HP director, minimize and restore. Tried 9x, never worked. Nice guy explained it's the 7.0 and made ref to future patch (??)
It was my own dumb idea to restore my computer, thinking it might magically fix it.

I can print saved W docs, but won't print a thing from yahoo/verizon browser/web or email. No error messgs other than your browser does not support email attachments, which was never the case for my emails.
I guess I don't have enuf info for you, so I understand if you give up!!
Haven't done anything with the HP software, unless you're suggesting delete and re-install. But 3 HP reps would have suggested that by now.
Thanks! You guys are too advanced for me....
Humble in Hoboken

3 of 7 · 12-30-2006, 12:19 PM

I know you don't want to hear this but why not try installing Firefox if your web printing doesn't work with IE7?

rjs735 · 12-30-2006, 12:31 PM

I agree with 3of7 install firefox it won't hurt anything. You probably will get your print capability back. Another reason not to use IE. You can roll back your IE7 to Ie6 by going to the software uninstall and uninstall IE7. This will get back IE6 and your print problems will also disappear. But I think long term your better off installing Firefox and then you will always have a backup browser or who knows you may like Firefox better.

Wry1 · 12-30-2006, 12:41 PM

Have you tried going to HP's website and downloading the newest drivers for you printer then uninstalling the old drivers and installing the new ones?

Might be the ticket, sure couldn't hurt.

Good luck..............

boho17 · 12-30-2006, 01:05 PM

Thanks all for the help. Will try it all and share your confidence it'll work!!

Cheers, Happy New Year

Monkey Hanger · 12-30-2006, 01:17 PM

Come on guys. Installing Firefox will not cure this guys problems.

I have IE7 and an HP Deskjet printer and they work together OK. Clearly, something has become corrupted here and that is what we should be helping to sort out.
Leave the IE/Firefox/Opera arguments out of this.

boho17, trying installing your printer again. Go to "printers and Faxes" and add another printer. Go through the motions and install your printer again. Do not delete your "old" printer first.
When you have done this, print a Test Page and set this new one as the default printer. Then try printing from various software applications.

Report back with your findings.

12-30-2006, 09:20 AM	#1
boho17 Registered User Join Date: Dec 2006 Location: hoboken nj Posts: 4	Can't print on HP with new MS upgrade !! I'm sure everyone is having this problem. Chatted with 3 HP reps with no luck. Work from home and REALLY need to print. It's impossible to get thru to HP as it's post xmas. Please help me. Thanks
(Offline)

12-30-2006, 09:41 AM	#2
SRTDodge05 Grab Life By The Balls Join Date: Jan 2003 Location: Michigan Posts: 7,830	what MS upgrade are you talking about? __________________
(Offline)

12-30-2006, 09:43 AM	#3
Monkey Hanger Registered User Join Date: Mar 2001 Posts: 10,590	More info needed here! Can't print on what HP? Which MS upgrade? I'm still printing OK to my HP Deskjet printer and I have all the MS updates! What are you trying to print? Which software? You really do need to give us all a lot more info before we can help you out!
(Offline)

12-30-2006, 10:31 AM	#4
boho17 Registered User Join Date: Dec 2006 Location: hoboken nj Posts: 4	Thanks but I'm not sure of origin of problem Have had this windows xp and hp all in one 2510 hooked up for over a yr. HP people says it's due to new upgrade 7.0. Can print Word files, but nothing from net/ email etc. Not too computer savvy by the way. Hp had me try to restore, NG. I resotred my cumputer to 12/1/2006 NG. Flummoxed ps-nice dog Thank you guys for any help!
(Offline)

12-30-2006, 10:55 AM	#6
rjs735 Virus? What I am not sick Join Date: Jan 2003 Location: Central Florida Posts: 1,822	If they had you restore to an earlier date than most likely the fix is not your problem. Restore would have removed the fix. Describe how the printer is connected. I assume you have deleted the print driver and tried reinstalling. If the printer is USB I assume you have another USB device you can test with to see if it's the port or the printer. It would be nice if we knew things like error messges whether the prinout gets to the print que and whether the printer icon shows up in the sys tray. Etc. __________________ Asus P4S8x 2.0 Ghz Celeron Ram 512MB WDC 80GB HD SATA WDC 80GB SATA Memorex DUAL DVD/RW Win98SE/XP pro Asus P2b-F Cel 450 Ram 256MB W98 SE Optorite CDRW WD 40GB Asrock P4combo P4 346 Xp Pro Sp 3 SATA HD SATA DVD/RW Foxconn 925EX 550 XP Media SP2 Sata HD Sata DVD/RW Foxconn 925EX 550 Xp SP2 Asrock 775Dual 550 Xp pro SP2 IBM T23 1.3hz RAM 512MB XP pro SP2 All systems are networked Konica Minolta Color Laser Samsung clp-315 Color laser Dlink 655 Dlink G650 Wireless
(Online)

12-30-2006, 11:38 AM	#7
boho17 Registered User Join Date: Dec 2006 Location: hoboken nj Posts: 4	Gee guys... I stumbled across this website and you guys are really techies. I have a room temp computer IQ ...sorry. Computer was set up by someone else Nov 2005. All worked fine until this W-xp update was automatically installed...IE 7.0 version kb914440 and Hotfix kb926239. While chatting with my HP friends in Bombay they had me go to HP director, minimize and restore. Tried 9x, never worked. Nice guy explained it's the 7.0 and made ref to future patch (??) It was my own dumb idea to restore my computer, thinking it might magically fix it. I can print saved W docs, but won't print a thing from yahoo/verizon browser/web or email. No error messgs other than your browser does not support email attachments, which was never the case for my emails. I guess I don't have enuf info for you, so I understand if you give up!! Haven't done anything with the HP software, unless you're suggesting delete and re-install. But 3 HP reps would have suggested that by now. Thanks! You guys are too advanced for me.... Humble in Hoboken
(Offline)

12-30-2006, 12:19 PM	#8
3 of 7 You can run..... Join Date: Feb 2004 Posts: 4,660	I know you don't want to hear this but why not try installing Firefox if your web printing doesn't work with IE7? __________________
(Offline)

12-30-2006, 12:31 PM	#9
rjs735 Virus? What I am not sick Join Date: Jan 2003 Location: Central Florida Posts: 1,822	I agree with 3of7 install firefox it won't hurt anything. You probably will get your print capability back. Another reason not to use IE. You can roll back your IE7 to Ie6 by going to the software uninstall and uninstall IE7. This will get back IE6 and your print problems will also disappear. But I think long term your better off installing Firefox and then you will always have a backup browser or who knows you may like Firefox better. __________________ Asus P4S8x 2.0 Ghz Celeron Ram 512MB WDC 80GB HD SATA WDC 80GB SATA Memorex DUAL DVD/RW Win98SE/XP pro Asus P2b-F Cel 450 Ram 256MB W98 SE Optorite CDRW WD 40GB Asrock P4combo P4 346 Xp Pro Sp 3 SATA HD SATA DVD/RW Foxconn 925EX 550 XP Media SP2 Sata HD Sata DVD/RW Foxconn 925EX 550 Xp SP2 Asrock 775Dual 550 Xp pro SP2 IBM T23 1.3hz RAM 512MB XP pro SP2 All systems are networked Konica Minolta Color Laser Samsung clp-315 Color laser Dlink 655 Dlink G650 Wireless
(Online)

12-30-2006, 12:41 PM	#10
Wry1 No, you're not. Join Date: May 2003 Posts: 313	Have you tried going to HP's website and downloading the newest drivers for you printer then uninstalling the old drivers and installing the new ones? Might be the ticket, sure couldn't hurt. Good luck..............
(Offline)

12-30-2006, 01:05 PM	#11
boho17 Registered User Join Date: Dec 2006 Location: hoboken nj Posts: 4	brilliant ideas... Thanks all for the help. Will try it all and share your confidence it'll work!! Cheers, Happy New Year
(Offline)

12-30-2006, 01:17 PM	#12
Monkey Hanger Registered User Join Date: Mar 2001 Posts: 10,590	Come on guys. Installing Firefox will not cure this guys problems. I have IE7 and an HP Deskjet printer and they work together OK. Clearly, something has become corrupted here and that is what we should be helping to sort out. Leave the IE/Firefox/Opera arguments out of this. boho17, trying installing your printer again. Go to "printers and Faxes" and add another printer. Go through the motions and install your printer again. Do not delete your "old" printer first. When you have done this, print a Test Page and set this new one as the default printer. Then try printing from various software applications. Report back with your findings.
(Offline)

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