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 |  Intel General Intel Platform Discussions General Intel Platform Discussions Discuss CPU replacement under warranty? in the Intel forums; Hey all, Does anyone have any experience with warranty replacement on Intel boxed processors? My system shuts down under load, ... |
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03-15-2006, 03:31 PM
| #1 |
| Registered User Join Date: Feb 2003 Location: WI
Posts: 38
| CPU replacement under warranty? Hey all, Does anyone have any experience with warranty replacement on Intel boxed processors? My system shuts down under load, and I'm thinking its a problem with the CPU overheating (3.2GHz prescott, thermalright xp120 heatsink, p4p800 mobo). My CPU idles at 63C, and load brings it up to 75C quickly and throttling kicks in. I turned off throttling in the BIOS since I was seeing such a performance hit under load. Well, the CPU gets up to around 85C, and usually shuts off if I put any more load on it after that. I tried the stock fan, tried more case ventallation... everything! The chip overheats no matter what. Tried different power supplies, and even tried my old 2.8GHz proc (which worked like a charm.) I never oc'ed this system... I'm thinking I just got stuck with a crappy chip. Anyone deal with Intel on warrenty replacements for something similar? Thanks! Paul |
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03-15-2006, 03:36 PM
| #2 |
| Asus Customer  Join Date: Mar 2001 Location: Bakersfield, California
Posts: 26
| Yes, I called Intel and received a RMA number and a mailing address. Mailed the bad CPU in its original Box and about 10 days later a new CPU was delivered. Orin |
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03-15-2006, 05:58 PM
| #3 |
| Registered User  Join Date: Jan 2003 Location: upstate N.Y.
Posts: 748
| I have done the same. Be prepared to read all the numbers on the ihs. I had a real hard time seeing them.
__________________ DFI NF4 SLI-D/X2 4400/2x1024 G-Skill PC4000 /2xBFG 7800GT/1 Maxtor 200g Sata150/1 Maxtor 160g Sata/ |
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03-16-2006, 10:05 AM
| #4 | |
| Computer Love  Join Date: Feb 2002 Location: Sunny SoCal
Posts: 1,174
| Quote:
Same for me. They wanted the box/HSF though, to make sure it was "retail" and not "OEM".
__________________ #1 Rig: P4 2.4C, Intel 875PBZ, Scythe Ninja + 5V Nexus 120mm, 2 x 512MB Mushkin Level II PC3200 Dual Pack RAM, 160GB Samsung SP1614C , Seasonic SuperSilencer 400W PSU, 5-volted 120mm Nexus case fan, Antec SLK3700BQE case. #2 Rig: P4 3.4C, Intel 875PBZ, SI-120 + 6V Nexus 120mm, 2 x 1024MB Mushkin HP3200 RAM, Sapphire 9600Pro-Ultimate passively cooled, 160GB Samsung SP1614C, Antec NeoHE 430 PSU, 5-volted 120mm Nexus case fan, Antec P150 case. Test Rig: P4 2.4C, Intel 875PBZ, all other hardware changes on a regular basis. | |
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03-16-2006, 10:27 AM
| #5 |
| Registered User Join Date: Feb 2003 Location: WI
Posts: 38
| Thanks guys! Good thing I'm a packrat and save all my boxes  |
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03-16-2006, 11:04 AM
| #6 |
| Yes, Yellowbeard   Join Date: Oct 2002 Location: Metro Atlanta, GA.
Posts: 2,625
| I RMAd a 550 CPU for the same reason. Assuming your XP 120 is mounted properly it should cool that CPU well. Mike.
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03-16-2006, 02:24 PM
| #7 |
| Registered User  Join Date: Jul 2004 Location: Timisoara
Posts: 221
| I had a similar problem, but in my case the XP 120 went bad, the heatpipes were bad, so before u rma the cpu, touch the heatpipes to see if they are hot, if not then u have a faulty XP120 Cheers
__________________ Tsunami: Asus P5WD2 bios 1006.001; D805 @ 3.6Ghz XP-90; Corsair 4x1024Mb; ASUS 7600GT; Maxtor 250Gb SATA + Seagate 320Gb SATA; Plextor PX-712 DVD+-RW; Plextor PX-116A DVD; Enermax Case + 600W Enermax EG701AX-VH PSU; Logitech MX Desktop Dlx;Logitech MX Revolution. Laptop: IBM T23; PIII 1Ghz; 512Mb Ram; 60Gb HDD; 8xDVD-Rom Fantasy is more important than knowledge! Knowledge without fantasy is dry, fantasy without knowledge is useless. www.3hstudio.ro |
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